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Service Development Manager

Req # 211854 Location Reading, England, United Kingdom Job Category Sales Date posted 10/22/2026
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Overview

As a member of Baxter’s sales team, you’ll be aligned to one of our global business units and be responsible for new business, developing existing accounts and ensuring patient-centric approach in all your dealings. You’ll work within an assigned geographic area or with specific accounts to achieve or exceed personal and business goals, all in pursuit of our mission to save and sustain lives. In the sales role, you’ll have the opportunity to provide input on new markets and products, manage customer concerns, and collaborate with other teams.

  • Support for Parents

  • Continuing Education/ Professional Development

  • Employee Health & Well-Being Benefits

  • Paid Time Off

  • 2 Days a Year to Volunteer

Success Profile

What makes a successful Sales Professional at Baxter? Take a look at some of the top traits we’re looking for and see if you’re a fit.

  • Stakeholder Insight and Influence
  • Sales Solution Identification and Development
  • Negotiation Skills
  • Strategic Planning
  • Managing and Coaching
  • Ownership of the Business

Service Development Manager

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This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Service Development Manager - OPAT

Location: Field Based, UK
Reporting to: Commercial Manager


Role Summary

Baxter Homecare Services is seeking a commercially driven Service Development Manager to grow our OPAT and Desferrioxamine homecare business across a high-value NHS territory.

This role is responsible for driving the growth of Baxter Homecare Services' OPAT business across a high-value NHS territory. The Service Development Manager will identify, develop and secure new business opportunities, expand patient access to OPAT services, and build strategic partnerships with NHS stakeholders. Working cross-functionally across commercial, clinical and operational teams, the role will deliver sustainable growth whilst ensuring excellent patient and customer outcomes.

Key Responsibilities

  • Develop and execute a territory growth plan to increase patient numbers, revenue and market share.
  • Build and manage a strong pipeline of NHS business development opportunities.
  • Develop relationships with key stakeholders including Consultants, Pharmacists, OPAT Leads, Procurement Teams and Commissioners.
  • Lead commercial discussions to secure new service adoption and expand existing accounts.
  • Act as the primary commercial contact for OPAT homecare services within the territory.
  • Work cross-functionally with Clinical, Pharmacy, Patient Services and Operations teams to support service delivery and customer satisfaction.
  • Present service performance and growth opportunities during customer review meetings.
  • Monitor market trends and competitor activity to identify growth opportunities.

Essential Requirements

  • ABPI qualified.
  • Proven business development or sales experience within healthcare, homecare or clinical services.
  • Demonstrated success generating new business and managing a structured sales pipeline.
  • Experience selling services or solutions rather than purely products.
  • Strong experience working with NHS customers and navigating complex stakeholder environments.
  • Excellent communication, influencing and relationship-building skills.

Desirable Experience

  • OPAT, infusion, homecare or broader clinical services experience.
  • Knowledge of NHS procurement and commissioning processes.
  • Experience growing services within NHS Trusts and healthcare organisations.

What Success Looks Like

  • Growth in patient numbers and territory revenue.
  • Expansion of Baxter's OPAT services within NHS customers.
  • A healthy pipeline of new business opportunities.
  • Strong, trusted relationships with key NHS stakeholders.
  • Continued market share growth through service-led selling and customer partnership.

What are some of the benefits of working at Baxter?

  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Address

Explore this location Spur A - 2nd Floor, Reading International Business Park
Basingstoke Road
Reading
West Berkshire
RG2 6DH
United Kingdom Explore This Location

Hear from Our Employees

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Meet Andrea – after joining Baxter as a Customer Service Specialist, Andrea was promoted last year to Territory Manager.

“Baxter’s culture is one of inclusivity, respect and acceptance for one another, regardless of religious, political or sexual orientation. There is immense support that starts all the way at the top of the organization, including the creation of “Best Place to Work” for all employees.”

Meet Paula – she has been with Baxter for 17 years and works as a Sales Specialist in Ireland.

“In Baxter we are encouraged to extend our competencies and experiences through ongoing feedback, experiences and regular training. Personal development to achieve career aspirations is actively encouraged, and as a result, I recently secured an internal promotion which was actively supported by my manager and the wider Baxter team.”

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