Service Development Manager

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At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Service Development Manager - OPAT

Location: Field Based, UK
Reporting to: Commercial Manager

Role Summary

Baxter Homecare Services is seeking a commercially driven Service Development Manager to grow our OPAT and Desferrioxamine homecare business across a high-value NHS territory.

This role is responsible for driving the growth of Baxter Homecare Services' OPAT business across a high-value NHS territory. The Service Development Manager will identify, develop and secure new business opportunities, expand patient access to OPAT services, and build strategic partnerships with NHS stakeholders. Working cross-functionally across commercial, clinical and operational teams, the role will deliver sustainable growth whilst ensuring excellent patient and customer outcomes.

Key Responsibilities

• Develop and execute a territory growth plan to increase patient numbers, revenue and market share.
• Build and manage a strong pipeline of NHS business development opportunities.
• Develop relationships with key stakeholders including Consultants, Pharmacists, OPAT Leads, Procurement Teams and Commissioners.
• Lead commercial discussions to secure new service adoption and expand existing accounts.
• Act as the primary commercial contact for OPAT homecare services within the territory.
• Work cross-functionally with Clinical, Pharmacy, Patient Services and Operations teams to support service delivery and customer satisfaction.
• Present service performance and growth opportunities during customer review meetings.
• Monitor market trends and competitor activity to identify growth opportunities.

Essential Requirements

• ABPI qualified.
• Proven business development or sales experience within healthcare, homecare or clinical services.
• Demonstrated success generating new business and managing a structured sales pipeline.
• Experience selling services or solutions rather than purely products.
• Strong experience working with NHS customers and navigating complex stakeholder environments.
• Excellent communication, influencing and relationship-building skills.

Desirable Experience

• OPAT, infusion, homecare or broader clinical services experience.
• Knowledge of NHS procurement and commissioning processes.
• Experience growing services within NHS Trusts and healthcare organisations.

What Success Looks Like

• Growth in patient numbers and territory revenue.
• Expansion of Baxter's OPAT services within NHS customers.
• A healthy pipeline of new business opportunities.
• Strong, trusted relationships with key NHS stakeholders.
• Continued market share growth through service-led selling and customer partnership.

What are some of the benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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