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Jr Analyst, Collections (Temporary 6 months)

Req # JR - 163845 Location Heredia, Provincia de Heredia, Costa Rica Job Category Finance Date posted 03/07/2025
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Overview

This is where your insights influence change. As a member of the Baxter Finance team, you have the critical thinking and analytical mindset that allows you to translate data into meaningful, actionable insights that help teams learn and adapt along the way. We guide our internal partners to understand financial opportunities or realities that move Baxter forward and closer to our mission to save and sustain lives. While you often work independently with your cross-functional team, you always have the greater finance organization to lean on for support and career mentoring.

  • Support for Parents

  • Continuing Education/ Professional Development

  • Employee Heath & Well-Being Benefits

  • Paid Time Off

  • 2 Days a Year to Volunteer

Success Profile

What makes a successful Finance team member at Baxter? Take a look at some of the top traits we’re looking for and see if you’re a fit.

  • Adaptable
  • Analytical
  • Detail-oriented
  • Easygoing
  • Results-driven
  • Team player

Jr Analyst, Collections (Temporary 6 months)

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This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter

The Collections JR Analyst is accountable for maintaining their designated customer portfolio and reducing the aging by enhancing cash collection. Specific responsibilities include identifying, resolving, and collecting past due invoices, balancing accounts as necessary, and providing excellent internal and external customer service.

Your team

At Baxter Healthcare, we value partnership and inclusivity. Join a team that is dedicated to developing quality products with the patient in mind. Work alongside hardworking individuals, explore our diverse product portfolio, and benefit from the mentorship of our encouraging leadership team within our multinational organization!

What you'll be doing

  • We complete daily activities as prioritized by GetPaid

  • We contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.

  • We understand customer profiles and their related sensitivities.

  • We communicate account delinquency information to respective Sales personnel as detailed in the standard collections and blocking issue process

  • We resolve unidentified payments that have been assigned to the account.

  • We resolve within the prescribed time frame those A/R related Dispute that have been assigned to the account.

  • We review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.

  • We maintain daily Pending Order and On-Hold reports.

  • We issue requests for refunds of cash on account or credit memos as needed.

  • We review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.

  • We enter note into Get Paid and provide sufficient information to the owner.

  • We contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed, and assign those to the accurate owners. We contact internal owners for resolution of Disputes that are not being cleared on a timely basis.

  • We work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in acquiring additional information, and assist in payment if due.

  • We ensure emails in the Dispute (GetPaid) inbox are sent to the right person/group for non-team tasks.

  • We identify repetitive issues and communicate those to the accurate owners to facilitate root cause analysis and cure. Develop strong solid understanding of customer base and company interpersonal structure.

  • We support the training and operational improvement effort and participate in the performance review process.

  • Achieve past due percentage and DSO related goals.

  • Advanced problematic accounts to the collections' supervisor with an explanation of the issues and requested assistance.

What you'll bring

  • Bachelor’s degree in a related field or equivalent work experience

  • 2 years of successful experience in commercial collections

  • English level B2+

  • Microsoft Office suite proficiency

  • Experience in optimizing execution within the Collections process

  • Experience in JDE and GetPaid is desirable

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Address

Explore this location F33
American Free Zone
3006 San Francisco
Costa Rica Explore This Location

Hear from Our Employees

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Meet Monica Weber, Senior Analyst, Finance, Singapore

“Though Finance is often referred to as a support function, I find finance to be a critical aspect of Baxter operations. The finance community is one of the most connected across the globe and, from my experience, highly regarded among business partners. Every project I support or initiative I'm involved in I try to look at the total Baxter picture and understand how it relates to the business and patients. Having that level of insight behind my work drives motivation.”

Meet Serge Vandermotten, COE Controller, Benelux

“My job has always fascinated me at Baxter. After 33 years of service, this is where I want to continue my career. I have stayed because it is a large company grounded in sound ethics and provides countless opportunities for development and innovation. It is a company that lives, progresses, and constantly develops with time. I have great pleasure in forming professional relationships with my colleagues as we learn from each other’s experiences.”

Meet Joselyn Alvarez, Senior Analyst, Costa Rica

“It is impossible to be a part of Baxter and not learn and grow. I've had the opportunity to learn valuable skills from coworkers and enjoy the relationships we have built as professionals. As a global company, Baxter always looks towards automation and improvement. I know that my work helps us be more efficient and precise in ensuring that our products are consistently available to patients.”

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