Jr Analyst, Collections (Temporary 6 months)

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter

The Collections JR Analyst is accountable for maintaining their designated customer portfolio and reducing the aging by enhancing cash collection. Specific responsibilities include identifying, resolving, and collecting past due invoices, balancing accounts as necessary, and providing excellent internal and external customer service.

Your team

At Baxter Healthcare, we value partnership and inclusivity. Join a team that is dedicated to developing quality products with the patient in mind. Work alongside hardworking individuals, explore our diverse product portfolio, and benefit from the mentorship of our encouraging leadership team within our multinational organization!

What you'll be doing

• We complete daily activities as prioritized by GetPaid

• We contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.

• We understand customer profiles and their related sensitivities.

• We communicate account delinquency information to respective Sales personnel as detailed in the standard collections and blocking issue process

• We resolve unidentified payments that have been assigned to the account.

• We resolve within the prescribed time frame those A/R related Dispute that have been assigned to the account.

• We review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.

• We maintain daily Pending Order and On-Hold reports.

• We issue requests for refunds of cash on account or credit memos as needed.

• We review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.

• We enter note into Get Paid and provide sufficient information to the owner.

• We contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed, and assign those to the accurate owners. We contact internal owners for resolution of Disputes that are not being cleared on a timely basis.

• We work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in acquiring additional information, and assist in payment if due.

• We ensure emails in the Dispute (GetPaid) inbox are sent to the right person/group for non-team tasks.

• We identify repetitive issues and communicate those to the accurate owners to facilitate root cause analysis and cure. Develop strong solid understanding of customer base and company interpersonal structure.

• We support the training and operational improvement effort and participate in the performance review process.

• Achieve past due percentage and DSO related goals.

• Advanced problematic accounts to the collections' supervisor with an explanation of the issues and requested assistance.

What you'll bring

• Bachelor’s degree in a related field or equivalent work experience

• 2 years of successful experience in commercial collections

• English level B2+

• Microsoft Office suite proficiency

• Experience in optimizing execution within the Collections process

• Experience in JDE and GetPaid is desirable

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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