Customer Service Coordinator

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This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary

You will be a key member of the Customer Services team operating as the first point of contact within the Compounding Unit for customers. Provides a high level of service to customers in partnership with the Pharmacy Sales Team and the Unit Staff. Provides technical knowledge and manages workflow in line with Manufacturing Licence and Quality System requirements

Role Responsibilities

Meeting Customer Requirements
Implementation and feedback of Customer Service Level Agreements
Monitoring performance of host hospitals and unit to agreed standards; communicating and taking action as necessary
Responding to, tracking and upwards communication of fluctuations in customer ordering
Regular communication with Sales Specialists and customers
Building internal and external relationships
Data entry of orders on Merlin
Maintain customer files on Merlin
Booking of couriers for product shipping
Respond to hospitals on hold/off hold system
Filing and archiving of quality records
Purchasing of office equipment

Qualifications

Maths and English GCSE or equivalent
BTEC qualification is an advantage
Customer Service Experience is essential

What are some of the benefits of working at Baxter?

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance
Commitment to growing and developing an inclusive and diverse workforce

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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Address

Explore this location Baxter Healthcare Ltd, Chemotherapy Compounding Service Boundary Court Crossley Road
Stockport
Cheshire
SK45GA
United Kingdom Explore This Location

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Customer Service Coordinator

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