Customer Service Coordinator - 15 month FTC

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This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Our Oxford site are seeking a Customer Service Coordinator to join on 15 month fixed term contract basis. The role is fully site based and will require someone with a background in Customer Service. Essential Duties and Responsibilities: This section contains the primary responsibilities of the work. The incumbent will perform other duties as assigned.

Meeting Customer Requirements

Customer liaison. Establish and maintain effective relationships with customers

Respond to email enquiries for service and products

Order Receipt
Processing of orders received via multiple systems
Prioritisation of different order types
Action daily backorder report
Order Entry
Accurate data entry of orders

Accurate data entry in multiple systems

Assist in the set up and maintenance of new codes

Holds/Amendments/ Cancellations

Updating and processing orders in line with customer requirements

Allocation of off hold order to correct location

Workload planning
Working with Planning and Production Teams to meet customer order delivery deadlines

Stock

Liaising with Production and Warehouse teams over stock availability

Reports

Completion of relevant reports
Transport/Dispatch
Scheduling of transport
Completion of daily transport sheet
Booking transport with couriers
Processing transport charges
Invoicing
Invoicing customer orders- investigate invoice disputes/raise credits

Quality

Filing and archiving of quality records and batch paperwork

Product Complaints logged and reported to Quality Manager

Adherence to Customer SLA’s / failures reported to Customer Services Manager.

Logging and investigation of Service Complaints

Adhere strictly to GDPR policy/Peripheral clinics (site specific)
Liaise with Customer to manage and process peripheral clinic orders
Checking of orders against clinic lists

What are some of the benefits of working at Baxter?

Competitive base salary plus a wider ranging package of benefits
Professional development opportunities
High importance placed on work life balance
Commitment to growing and developing an inclusive and diverse workforce

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Address

Explore this location Baxter Thames Valley Unit Taurus Building Unit 2, Peterley Road Horsepath Industrial Estate, Cowley
Oxford
Oxfordshire
OX42TZ
United Kingdom Explore This Location

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