Customer Service Coordinator

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This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

A great opportunity has become available for a Compounding Customer Service Coordinator to join Baxter at our Old Toongabbie site.

Reporting to the Compounding Team Leader, the main purpose of this position is to be responsible for Customer Service Team and drive excellent customer Service. Ensure CS team is compliant, accurate and process documentation in a timely manner. Support with clerical duties when required and other related duties to meet the needs of both internal and external customers of the pharmacy.Your key responsibilities will include:

Co-ordinating and leading the Customer service team with day-to-day duties

Attend Compounding and Sales meetings (when required) to provide feedback and solutions to meet the needs of the customer

Manage and ensure customer information is up to date and accurate

Maintaining customer preference list ensuring all internal departments are aware of change ie. stock, production, training

Collaborate with Compounding Manager to set KPI targets for CS team

Customer support and coverage during operating hours of the pharmacy

Liaise with internal departments to ensure the highest quality service is delivered to customers

Support training and Development of Customer Service specialists

Embrace digital platforms and initiatives to improve the Baxter Customer Experience

Drive culture of Continuous Improvement within the Customer ServiceTeam

Point of escalation for any customer related issues in collaboration with Compounding Manager

Working with and providing support to Team Leaders & Production specialists to ensure customer orders are fulfilled by required times

Manage Public Holiday letters to ensure communication is sent to customers in a timely manner

Ensure customer complaints are raised in a timely manner and work with Management to drive solutions and improve service.

Motivate team to perform at their best

Other duties as required

Essential Skills & Qualifications

Supervisory experience preferred

Can lead, support and guide team members

Sound verbal and written communication with high attention to detail

Experience working in a similar role within a fast-paced environment, preferably the Healthcare/Medicalindustry.

Ability to demonstrate compassion and empathy

Exposure to the healthcare/hospital environment would be valuable.

Ability to manage your time, work under pressure and meet deadlines

Take initiative and be adaptable to change

Shifts between the operational hours -Monday to Friday between 8:00 am - 6:00 pm.

Flexibility with hours is required along with the chance of overtime.

Why Baxter?

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected.  We are committed to a culture where all employeescan collaborate and work together effectively.  Relationships are a keycomponentin how weoperateinBaxterand we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded tonew ideasand perspectives.

We are proud to be recognized among the top 120 companies for the seventh consecutive year as an Employer of Choice for Gender Equality for delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of women at work. We are also pleased to be the winner of the 2021 & 2019 Women in MedTech Champion Company Award.  

Baxter is an equal opportunity employer and makes employment decisions without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteranordisability status, or any other status protected by law.Baxter encourages applicants of all ages.

#IND-ANZ

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Explore this location P O Box 88, One Baxter Drive
Old Toongabbie NSW 2146
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