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Sr Analyst, C2C

Req # JR - 167338 Location Heredia, Provincia de Heredia, Costa Rica Job Category Finance Date posted 04/16/2025
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Overview

This is where your insights influence change. As a member of the Baxter Finance team, you have the critical thinking and analytical mindset that allows you to translate data into meaningful, actionable insights that help teams learn and adapt along the way. We guide our internal partners to understand financial opportunities or realities that move Baxter forward and closer to our mission to save and sustain lives. While you often work independently with your cross-functional team, you always have the greater finance organization to lean on for support and career mentoring.

  • Support for Parents

  • Continuing Education/ Professional Development

  • Employee Heath & Well-Being Benefits

  • Paid Time Off

  • 2 Days a Year to Volunteer

Success Profile

What makes a successful Finance team member at Baxter? Take a look at some of the top traits we’re looking for and see if you’re a fit.

  • Adaptable
  • Analytical
  • Detail-oriented
  • Easygoing
  • Results-driven
  • Team player

Sr Analyst, C2C

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This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter

The Collections SR Analyst is responsible for maintaining their given portfolio of customers and improving cash collection by reducing the aging. SSpecific responsibilities include: identifying, resolving, and collecting past due invoices, balancing accounts as needed, and providing excellent internal and external customer service.

Your Team

Join an outstanding team at Baxter Healthcare Corporation where our products and therapies have a significant impact on the lives of millions of people worldwide. We are driven by high-reaching goals to transform global healthcare and bring more personalized care to all!

What you'll be doing

  • We complete daily activities as prioritized by GetPaid

  • We contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.

  • We understand customer profiles and their related sensitivities.

  • We communicate account delinquency information to respective Sales personnel as detailed in the standard collections and blocking issue process

  • We resolve unidentified payments that have been assigned to the account and within the prescribed time frame those A/R related Dispute that have been assigned to the account.

  • We review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.

  • We maintain daily Pending Order and On-Hold reports, issue requests for refunds of cash on account or credit memos as needed, review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner.

  • We enter note into Get Paid and provide sufficient information to the owner.

  • We contact customers regarding unidentified Disputes, resolve reason, secure additional documentation as needed and assign those to the accurate owners.

  • We contact internal owners for resolution of Disputes that are not being cleared on a timely basis.

  • We collaborate with internal departments (Pricing, Customer Service, Marketing, Sales) to research, offer support in acquiring additional information, and assist in payment if due.

  • We handle the Dispute (GetPaid) email box, forwarding emails to the right person/team if not team-related.

  • We identify repetitive issues and communicate those to the accurate owners to facilitate root cause analysis and cure.

  • We develop strong proven understanding of customer base and company interpersonal structure.

  • We aid in training and operations, participate in performance reviews, meet past due and DSO targets, and raise sophisticated accounts to supervisor with explanations.

  • We support the training and improvement in execution effort

What you'll bring

  • Bachelor's degree in Finance, Accounting, or a related field

  • Minimum of 3 years of experience in commercial collections

  • Experience in collections operational improvements

  • Proven knowledge of accounts receivable and dispute management processes

  • Strong proficiency in Microsoft Office suite

  • Proficient in JDE and GetPaid preferred

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Address

Explore this location F33
American Free Zone
3006 San Francisco
Costa Rica Explore This Location

Hear from Our Employees

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Meet Monica Weber, Senior Analyst, Finance, Singapore

“Though Finance is often referred to as a support function, I find finance to be a critical aspect of Baxter operations. The finance community is one of the most connected across the globe and, from my experience, highly regarded among business partners. Every project I support or initiative I'm involved in I try to look at the total Baxter picture and understand how it relates to the business and patients. Having that level of insight behind my work drives motivation.”

Meet Serge Vandermotten, COE Controller, Benelux

“My job has always fascinated me at Baxter. After 33 years of service, this is where I want to continue my career. I have stayed because it is a large company grounded in sound ethics and provides countless opportunities for development and innovation. It is a company that lives, progresses, and constantly develops with time. I have great pleasure in forming professional relationships with my colleagues as we learn from each other’s experiences.”

Meet Joselyn Alvarez, Senior Analyst, Costa Rica

“It is impossible to be a part of Baxter and not learn and grow. I've had the opportunity to learn valuable skills from coworkers and enjoy the relationships we have built as professionals. As a global company, Baxter always looks towards automation and improvement. I know that my work helps us be more efficient and precise in ensuring that our products are consistently available to patients.”

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