Medical Customer Service Representative

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This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

TheCustomerServicesRepresentative reporting to the CompoundingCustomerService Manager is responsible to provide support to Sandyford customers, to whom Baxter provide critical therapies and healthcare products.

The role will involve developing customer relations with hospitals supporting the Customer Service team and liaising with Production, Warehouse & Distribution.

This role requires attendance to the Baxter Deansgrange office Monday to Friday.

Essential duties and responsibilities

TheCustomerServicesRepresentative is accountable and responsible for the following activities:

Maintain accurate and current customer information.
Manage order/query receipt through group email inbox
Process Orders through the order entry systems promptly and accurately in a deadline driven environment
Monitor any manufacture rejections/backorders as they arise, and ensure that the customer is advised of the status of unfulfilled orders
Ensure that supporting documentation is available asrequired
Communicate requirement to issue credit / debits where necessary
Effectively manage returns in accordance with Baxter returns policy
Respond promptly to all queries from customers or colleagues, relating to product or service
Ensure complaints are appropriately recorded, addressed and resolved.
Provide reports & information e.g. missed order opportunities concerning customers.
Manage all internal and external stock levels
Review and update of SOP and introduction of new SOP as appropriate
Ability to be cross trained on areas of CompoundingCustomerservice
Support Customer Services Manager, recommend process improvement and assist with implementation of new processes and integration activities
Compliance to GoodManufacturingPractices(GMP), Good Documentation Practices (GDP), Environmental Health & Safety (EHS), Regulatory and Corporate Requirements as applicable
Support the development of acultureof continuous improvement within Baxter
Any other tasks or activities required by the business deemed relevant to this role as the business model changes

Education and/or experience

Experience in a customerfocused environment
Experience working inateam based environment
Background in GoodManufacturingPractices(GMP) is desirable, but not necessary
Customerfocus with aprovenability to deliver excellent customer service

Skills

Excellent organizational skills & attentiontodetail
Excellent written and verbalcommunication/interpersonalskills
Excellent problem resolution skills
An ability to work inateamenvironment and independently
Ability to manage a wide range of tasks simultaneously and prioritize workload

“What are some of our benefits of working at Baxter?

Competitivetotalcompensationpackage
Professionaldevelopment opportunities
Highimportanceplacedonworklifebalance
Pension
HealthInsurance
Life Assurance
Baxter is committed to growing and developing their workforce – you can read more about our specific values here https://www.baxter.com/careers/inclusion-diversity.

We will ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to requestaccommodation.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Address

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Dublin
Co. Dublin
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