Field Service Representative

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Baxter provides a broad portfolio of essential Legacy Hillrom hospital products, including smart beds, smart mattresses, OR tables, pumps, Nurse Call software, and Liko lifts. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

Your Role:

This position is located in Coquitlam, BC.

In this position, you will be working with minimal supervision, inspects, services, repairs, upgrades, delivery and removal of equipment or installs medical equipment on which training has been provided. You will be required to perform in clinics, hospitals, donor centers, or other equipment locations. You will be involved in extensive travel to ensure quality and regulatory requirements are met, as well as quality standards set by Baxter.  You may obtain the assistance of more qualified personnel to solve extremely difficult or complex problems.

What you'll do:

• Maintain equipment within a field territory as assigned, or provide installation and maintenance support within and outside the region.

• Maintaining effective relationships and exceeding customer expectations on service delivery within your area of responsibility will help you manage customer satisfaction.

• As appropriate, sell service business within area of responsibility, and maintain financial effectiveness within assigned territory or project.

• Complete paperwork, documentation, and administrative tasks per policy and procedure.

• Work effectively with the Service Operations Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.

• Perform any other duties or projects that are assigned.

What you'll have:

• A minimum of 2 years of technical college in the biomedical field or a similar technical degree; or demonstrated equivalent work experience as a Field Service Engineer.

• Ability to work effectively across all levels of the organization and to represent the organization professionally.

• Strong written and verbal communication skills along with a high level of organizational and territory management skills

• Strong analytical and problem-solving skills to resolve equipment related issues

• Ability to travel for extended periods of time to installation/upgrade sites and willingness to work on-call and other shifts and overtime as needed

• Must have a class 5 driver license and the ability to drive a 5 ton truck.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $56,000 - $65,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. 

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.