Customer Service Representative with French

Vantive: A New Company Built on Our Legacy

Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.

Summary

The Customer Service Representative is responsible for the daily execution of the day to day activities in the customer service department for the B2C or the B2B markets. This responsibility includes customer maintenance (new & existing), timely delivery of products to the Dialysis products to the patients at home or to our hospitals, timely order & return processing, answering customer calls in a timely & professional manner, daily release of backorders and supporting continuous improvement efforts in general. In this critical role, the CS Representative needs to collaborate to all relevant stakeholders such as Planning/ Warehousing/ Sales and Customers to create a very reliable and consistent great customer experience every single day. This position will provide support to customers in the Benelux region.

Essential Duties and Responsibilities

• Daily execution of Customer Service tasks for the B2C or B2B markets: Order management (including holidays deliveries), Telephony, Complaints & Returns, Emergencies shipments, Backorders, Credit & Rebills, Escalations

• Supporting continuous improvement efforts;

• Managing internal & external stakeholders

• Provision of information to patients and the Healthcare providers if applicable

• Escalation management, focal point for the team, internal groups and the customer

• Build up strong relationships with internal/ external customers

• Be able if necessary to perform CSR functions to a high level of expertise

• Coordination of the logistics

Qualifications

• Experience in Customer Service is a big asset

• Fluency in French and English is essential

• Strong customer focus

• Enthusiast, flexible and creative

• Making quality decisions based upon a mixture of analysis, wisdom, experience, and judgment.

• Operating in accordance with Baxter's global business practice standards and ethics

• Strong personal commitment to support Baxter patients and customer clinicians

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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