Customer Service Representative

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role At Baxter

The Acute Care Customer Service Representative for Baxter Respiratory Health will be responsible for interactions with buyers, biomedical engineers, health care teams, sales organization teams, and internal teams to answer and resolve a wide variety of inquiries for all Acute Care Respiratory Health products including but not limited to the Vest Airway Clearance System, The Synclara Cough System, The Volara System, Life2000 Ventilation System and the MetaNeb System. This is a full-time, Hybrid model position.

Your Team

We accept opportunities to connect with healthcare professionals that use our products every day to save and sustain lives. Observing their work, understanding their needs, and building positive relationships are integral to our success.

We're a friendly, collaborative group of people who push each other to do better every day. We find outstanding strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

Like many sales organizations, our commission and incentive structures can vary from business to business. Often, we establish guarantees for new hires and will always be open and honest with you about expectations and fluctuations.

What You'll Be Doing

• Responsible for interfacing with customers, company sales and/or service representatives over the phone and email
• Provide front line technical and troubleshooting support on products via phone to health care teams and other Baxter staff.
• Properly identify order types for correct billing and consult on any issues with internal and remote billing teams.
• Enter orders for all shipment and return of Respiratory Health products.
• Quickly and accurately identify and assess individual customer needs and take appropriate action to satisfy those needs.
• Utilizes multiple systems and problem-solving skills to attempt to resolve the issue on the call.
• Establish rapport over the phone quickly and remain positive and upbeat.
• Work closely with Contract Administrator to fulfill contract requests.
• Use Baxter systems to process new accounts, track, route and retrieve information.
• Provide customer support with special requests and assist various departments, as needed.
• Responsible for all shipping-related activities and verification for rental agreements and returned items.
• Process all purchase orders received by phone, fax, or email.
• Creation of proposals requested by Baxter sales team.
• Rely on experience and judgment to handle a wide variety of pre-sales and post-sales service functions.
• Understanding of GPO, IDN, and pricing agreements
• Work and understand warranty guidelines and procedures.

What You'll Bring

• Associate degree, preferred in business or related field, or equivalent work experience.
• 5 years of progressive experience in a customer service role, preferred.
• Previous experience in the healthcare field, preferred.
• JD Edwards experience preferred.
• Experience with Microsoft Office Products

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,600.00 to $57,200.00 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.