Accounts Receivable Supervisor

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter: 

THIS IS WHERE you build trust to achieve results…

As the Accounts Receivable Supervisor, you will work as part of the Patient and Customer Services (PCS) department, supervising employees in the Commercial/Medicaid and Patient Accounts Receivable functions. This role is directly responsible for executing departmental policies and procedures to ensure collection of claims, collection of patient balances, and compliance with existing payer and internal policies. Additional duties include identifying and ensuring adherence to payer requirements for documentation and authorization, identifying and resolving escalated payer or patient issues, collaboration with cross-functional stakeholders to ensure business processes and efficiencies are met, and drive to meet team collection and accounts receivable goals.

What You'll Be Doing:

• Recruit, hire and train collection staff. Employee development and performance management.

• Oversee the Collections personnel to collect outstanding receivables from third party payers and/or patients.

• Monitor workload for functional areas including daily/weekly/monthly performance metrics, adherence to standard work procedures, specific projects and cross-functional training.

• Perform claim adjustment reviews to ensure adherence to established policies and procedures.

• Develop and maintain partnerships with Managed Care/Market Access, Reimbursement Services, Billing and other key stakeholders to meet business needs.

• Identify and develop strategies surrounding specific payer issues to improve reimbursement and help decrease days outstanding.

• Manage and bring to resolution patient escalation issues.

• Manage and resolve non-product complaints.

• Monitor and evaluate team effectiveness and individual productivity measured against established performance standards and service level agreements.

• Apply corrective measures as appropriate to ensure standards are maintained and goals are achieved.

• Collaborate with supervisory team to ensure consistency in communications and procedures across PCS department.

• Other duties and projects as assigned.

What You'll Bring:

• Associate or bachelor’s degree preferred.

• 2+ years supervisory or leadership experience within Medical/Healthcare industry.

• 3+ years of relevant accounts receivable, collections, insurance and customer service experience within Medical/Healthcare industry preferred.

• Knowledge of federal, state and local regulations, guidelines, and standards, including a working knowledge of Compliance and HIPAA rules and regulations.

• Basic understanding of other revenue cycle functions, including coding, billing and collections.

• Strong attention to detail.

• Innovative thinking/problems solving skills.

• Ability to develop and maintain positive working relationships.

• Proficiency with Microsoft Office required.

• Billing database software experience preferred.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career.  At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices.  To that end, this position has a base salary range of $64,000 to $88,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position.  The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.