Sr Eng, TS

Apply Now

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Essential Duties and Responsibilities.

Install, service and maintain products, distributed by Baxter in the defined area of responsibility i.e within the Depot / Filed service area on both routine and project base per department needs under the direction of direct supervisor, where business trip, filed service tasks or on-call during non-office hours may apply, to meet function and company goals.

• Installation and commissioning

• Preventive maintenance

• Corrective Maintenance /troubleshooting

• Field Actions and other supplemental activities related to service.

• Spare parts management and shipment arrangement

1) Establish & maintain communication & partnership with customers, team members and local/regional/global business contacts.

2) Ensure all activities are performed following the valid service manual/ instructions from regional/global, within the quality system framework.

3) Report all relevant service activity in a timely manner line manager and regional/global business contacts, to ensure updated and accurate service data in the global service system.

4) Establish an excellent partnership with local/regional Baxter BU and function teams (Sales, Marketing, HR, QA, RA, Finance, IT)

5) Actively participate to local sales/communication/marketing meetings where appropriate, proactively deliver Technical Service solution/proposals to support business growth.

6) Track Field Actions and escalate issues if any, to local/regional QA as well as Regional/Global TS

7) Communicate with regional/global TS for distributor’s Technical Support and Technical Trainings, coordinate Field Actions with regional/global counterparties and provide onsite support to distributor where needed.

8) Perform analysis to improve customer satisfaction for assigned products, drive continuous improvement in processes

9) Achieve service level KPIs as set by the Organization

10) Ensure timely arrangement of tools calibrations by 3rd party

Distributors Service Management

• Build key relationships with the distributor, cluster leadership and regional technical support teams to leverage our network of expertise across the region to drive service excellence

• Ensure product recalls are prioritized and completed by distributors in timely & compliant manner, working closely with QA, regional & global teams

• Installation support and Installed base management for Hong Kong, build analytics for parts consumption, contract packages and drive productivity to ensure right parts are ordered.

• Work closely with service teams to execute service support plans for HST as per country business priorities

• Gather regular feedback from customers & Conduct NPS satisfaction survey with customer/Distributors

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Apply Now

Address

Explore this location Suite 2701-03 Oxford House Taikoo Place 979 King’s Road
Quarry Bay
Hong Kong Island
Hong Kong Explore This Location

Join Our Talent Community

We're grateful for your interest in a career with Baxter, and would like to get to know you. Joining our Talent Community is a great way to stay connected, learn more about Baxter, and help our recruiters find you if there's an opportunity that aligns with your background, skills and interests.

Join Now

Sr Eng, TS

Address

Share

Related Content

Join Our Talent Community