Key Account Manager, NSW

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The Role

We have an exciting opportunity that has arisen for a dynamic Key Account Manager to join our Patient Support Services team based in NSW covering the Sydney South territory. Our Patient Support Services portfolio encompasses the Hillrom Smart beds and surfaces.

Reporting to the National Sales Manager, you will work as an integral member of the team driving revenue growth and profitability across all assigned accounts new and existing. In this role you will use your effective territory leadership skills to implement sales strategies through development of new business and maintaining existing business while improving market presence of our product portfolio.

Key Responsibilities:

• Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required. Follow a sales call plan.

• Negotiate price within defined schedules and guidelines as required

• Attend corporate events as required including meetings and conference

• Resolve  customer  complaints  as  soon  as  possible  and  liaise  with  Management,  Customer  Service  and Field Service to ensure customer satisfaction for every order

• Support and participate in sales promotions and marketing activities as required

• Train appropriate hospital staff and company employees on new products. In consultation with the product manager to ensure customers and prospective customers are technically proficient through in-service presentations, one-on-one training, peer education and supply of information.

• Actively participate in the clinical environment by providing technical consultation as required

• Practice excellent territory  management  in  terms  of  salesforce,  organisation,  administration  & expense planning and control.

• Ensure the CRM is kept updated to ensure effective reporting

• Ensure  a  safe  working  environment  in  accordance  with  the  relevant  Work  Health  and  Safety (OH&S) legislation.

Key Requirements of the role include:

• Tertiary degree in Medical Science, Healthcare, Business, Management or related fields

• 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable

• Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred

• Solid understanding or the Hospital and Healthcare system

• Highly developed interpersonal effectiveness and relationship-building abilities

• Accountable for achieving targets and delivering outstanding customer service

• Collaborative approach and ability to work well with others

• Willingness to travel interstate as required.

Why Baxter?

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

Baxter is proud to be recognized as an Inclusive Employer by the Diversity Council of Australia. We are also committed to delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of all people at work.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. Baxter encourages applicants of all ages.

Vaccination Policy

All Australian and New Zealand Staff members who work at or visit hospitals, are in contact with patients or where required by a customer, must be fully vaccinated against COVID-19. The requirement to be vaccinated does not apply to other staff members at Baxter facilities.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.