Territory Business Manager, Service

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Territory: Entire state of New York. Must live within territory.

Travel: 50-75% estimated

Your role at Baxter:

THIS IS WHERE you build trust to achieve results!

As a Service Solutions Sales Manager, you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients fuels your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, forming relationships, and establishing trust with the doctors and nurses who use Baxter solutions every day.

As our primary connection to the healthcare professionals who rely on our products to save and sustain lives, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results. The insights and feedback you share with your team and to cross-functional partners help validate and advise priorities and changes.

Your Team

We embrace opportunities to connect with the doctors and nurses that use our products every day to save and sustain lives. Observing their work, understanding their needs, and building strong partnerships are integral to our success.

We're a friendly, collaborative group of people who push each other to do better every day. We find unique strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

What you’ll be doing:

The Service Solutions Sales Manager is responsible for the profitable growth and expansion of the service sales portfolio while maintaining the existing installed base. You will build successful collaborative relationships both internally and externally. Applying your fundamental understanding of the broad HRC portfolio, you will collaborate with internal business partners in order to strategically leverage the service portfolio to create an optimal customer and HRC solution. Externally, you will identify and influence key decision makers at multiple levels within healthcare facilities to create partnerships and demonstrate the value of Baxter service solutions.

• Actively identify new profitable revenue growth opportunities and drive toward timely closure
• Strengthen customer relationships throughout all levels and departments in order to maintain and grow current revenue base.
• Develop and implement a comprehensive sales targeting plan to achieve a dynamic sales funnel in order facilitate growth expectations within assigned territory
• Use CRM (SalesForce.com) daily, to document and manage the sales funnel, maintain customer contact data including and meeting notes and sales progression
• Responsible for driving profitable sales growth of all service solutions to include long term service agreements, repair services, and OEM parts.
• Demonstrate an effective understanding of competitive action in the assigned territory and work to develop a plan to address problem areas.
• Prepare, analyze and develop an overall solution for new sales. Draw on resources to ensure profitability of proposals and implementation plans. Conduct negotiations with the health care providers to finalize sales.
• Work collaboratively with other sales contributors, service, and corporate partners to ensure high levels of customer satisfaction
• Facilitate the inventory and assessment of customer-owned equipment prior to implementing service agreements.
• Maintain individual industry regulatory knowledge as well as technical product knowledge in order to support customer education.
• Strong understanding of the solutions selling process
• Ability to build successful high-level relationships
• Confirmed influencing skills - adept at ability to understand the needs of, and influence, personnel ranging from nurses to C-level decision makers.
• Variable travel (from 50% up to 75%)

What you’ll bring:

• Bachelor’s degree preferred with 3+ years sales experience
• Service contract sales or direct healthcare sales experience preferred

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $60,000 to $132,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position is also eligible for commission. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.