Team Leader

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Who We Are:

Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and products and services. You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most. The Team Leader serves as the subject matter expert on multiple platforms and products across the Baxter portfolio.  This position also requires advanced level training on additional platforms as business needs require.  In addition, the Team Leader will perform complex repair work on all customer and company – owned medical equipment, as well as incur the same responsibilities as a Field Service Technician I & II related to product readiness for patient utilization on a wide range of rental and customer owned medical products.  Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. 

What You'll Do: – Other duties may be assigned:

• Demonstrate a proactive approach to safety awareness, compliance and attend scheduled safety meetings.
• Identify safety concerns and correct, as necessary.
• Successfully complete all required training/learning modules on a timely basis.
• Complete credentialing, such as, medical testing in a timely manner.
• Maintain a clean and safe work environment, including 5S activities. 
• Safely operate a fleet vehicle ranging in size from a cargo van up to a 26,000-pound truck.
• Identify safety concerns and correct as necessary.
• Leads and conducts training on Baxter portfolio products and services at service center, territory and area level
• Performs complex repairs on medical products.  These are repairs beyond simple and minor cosmetic repairs or component replacements.
• Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products. 
• Ability to utilize manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently.  
• Assess assigned products and prepare written estimates for repairs.
• Use of advanced test equipment for products assigned.
• Generate service revenue and complete activities required under service contract.
• Perform routine cleaning & maintenance procedures on various medical products. 
• Perform pre‑installation maintenance, including ‘preventive maintenance’ (PM) and ‘between patient inspection’ (BPI) and modification procedures on various Baxter products, unassisted, to include:
  • Ability to visually, audibly, and manually inspect Baxter products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair.
  • Utilize the appropriate tools in making required adjustments and repairs.
  • Monitor the readings of electronic meters and gauges.
• Coordinate daily work assignments, oversee and engage in field and warehouse activities
• Manage parts spending and inventory to meet service center(s) needs
• Exhibit effective time management, verbal and written communication skills
• Monitor scoreboard and dashboard to assist team in achieving key metrics
• Administer schedules for work, various shifts, on-call, and vacation for all Service Center staff
• Participate in the on-call rotation as required
• Work with SOM, Sales, Service Team and /or the Customer to resolve issues and improve service
• Ensure team compliance to all company policies and procedures
• In addition to the responsibilities above, the Team Leader will at times be required to complete tasks and responsibilities outlined in the Field Service Technician I & II job descriptions as the needs of the business require.

Supervisory responsibilities include:

• This job is a leadership role which will support work distribution to service center employees.  The Team Leader does not make hiring decisions, promote/demote employees and does not administer discipline to employees.

What You'll Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or GED required
• SME on multiple platforms within the Baxter portfolio required
• Applicable technical or trade school training preferred
• 8+ years working with medical devices/FDA regulated products in a hands-on environment required
• 2+ years driving/delivery experience required
• Ability to lead, direct and coordinate technical service projects, positively impacting customer satisfaction
• Adapts to new technologies and is comfortable with the Microsoft Office Suite of products
• Valid driver’s license and driving record that meets company standards and state requirements
• Ability to obtain and maintain a DOT physical card required
• Schedule flexibility, on-call, Occasional overtime required
• Occasional overnight travel may be required

• Requires the ability to carry out the physical requirements of the job including kneeling, and standing for long periods of time, frequent squatting, bending, lifting, pulling, twisting.
• Ability to frequently lift and/or move up to 50 pounds and regularly lift and/or move in excess of 1000 pounds using lifting aids, technologies, or appropriate assistance.
• Must be able to sit and drive extended distances as per region requirements
• Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc. 
• Effectively present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization
• Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc. 

• The noise level in the work environment is usually moderate.
• Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials.
• Frequently works in environments where biohazards could be present. i.e. Hospitals, Service Centers, and Depots
• Must comply with Baxter infection control policies

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $34.61 - 47.60. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. 

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.