Assistante Customer Care Service

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This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

L’assistant(e) Customer Care Service aura pour mission de servir et fidéliser les clients dans la gestion des activités services et location. Pour chaque domaine d’expertise, incarner au quotidien les valeurs Baxter (Rapidité, Courage, Simplicité et Collaboration) pour atteindre l’excellence opérationnelle (par exemple : modèle Shingo). Il (elle) peut être amené(e) à garantir une continuité de service dans l’un ou l’autre des domaines d’expertise

Responsabilités propres à la gestion de service et location :

Assurer la gestion des Contrats de maintenance, devis services, jobs services, gestion activité location
Assurer la gestion des contrats de service (paramétrage dans l’ERP)
Devis et suivi des interventions de service
Gestion des commandes de location
Maintenance et mise à jour de la base installée
Assurer le suivi de facturation, le traitement des réclamations
Réceptionner et traiter les appels téléphoniques/e-mails des clients
Gérer les problèmes liés aux commandes et établissement de Note de Crédit si nécessaire
Participer au développement du service en proposant des actions d’améliorations pour atteindre les objectifs sécurité, qualité, coûts & délais (KPI’s, excellence opérationnelle, application des standards)
Répondre aux divers audits internes/externes
La maîtrise d’autres langues peut être exigée en fonction de la zone géographique de rattachement (niveau C1 minimum)
Connaissance des produits et services Hillrom
Connaissance de l’ERP, Outlook et Pack Office
De l'autonomie et de l'esprit d'initiative sont requis.
Bac Technique à Bac+2 Assistanat commercial, commerce international, assistanat de Direction ou niveau acquis par la pratique
Première expérience souhaitée d’un an dans un service d’assistanat commercial

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Address

Explore this location Chemin de Papignies, 17B
7860 Lessines
Belgium Explore This Location

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