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Procurement Shared Services / COE Team Leader

Req # JR - 150486 Location Heredia, Provincia de Heredia, Costa Rica Job Category Procurement Date posted 10/02/2024
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Vantive: A New Company Built on Our Legacy

Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.

Job Description

SUMMARY

Vantive is looking to create a global service center that will act as the hub for procurement services including help desk, vendor master, requisition management and analytics.

The role of the Team leader is to ensure effective and efficient operations of this service center. The scope of the role is global and includes overseeing the underlying team members.

You will ensure all requests are addressed in a timely and professional manner.

You will be the escalation point for all request and are responsible for implementing strategies to improve end user satisfaction.

MAIN RESPONSIBILITIES

  • Define and uphold a governance model and process to ensure that compliance is in line with policies and standards across Baxter globally.

  • Support end users of Procurement processes and systems Globally.

  • Assisting with the development, testing and implementation of new technologies and upgrades of existing technologies, including ERP and Coupa upgrades & electronic catalogues.

  • Monitor and evaluate the performance of the team to ensure customer service standards are met.

  • Identify areas for process improvement and implement changes to ensure the team is providing the best service to our end user community.

  • Managing escalations and ensuring any issues are resolved in a timely manner.

  • Identify issues, analyze the root cause, and develop effective solutions to ensure customer satisfaction.

  • Troubleshooting and resolving complex technical issues.

  • Actively oversee day-to-day transitional tasks.

  • Present KPIs to stakeholders

REQUIREMENTS

  • At least 5 years’ experience working in a shared services or customer service environment.

  • Experience setting up new teams and leading them

  • Strong understanding of Procurement, Finance processes or customer service practices.

  • Strong IT skills including knowledge of Ticketing tools, Microsoft Office Suite, ERP systems JDE/SAP and Procurement Platform COUPA and Ariba.

  • Strong attention to accuracy and detail

  • Excellent communication skills, both written and verbal, with the ability to communicate effectively with stakeholders at all levels.

  • Ability to collaborate effectively with cross-functional teams and management

  • Ability to communicate in fluent English is essential. Fluency in other European languages is a plus.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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150486
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American Free Zone
3006 San Francisco
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