Customer Service Representative - Batesville, IN

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter

• You'll provide support for internal and external customers on Hill-Rom Products (both capital and rental products, including Sales and Service literature), via the telephone, fax, and email in a call center technical support environment
• This is where you efficiently provide customer service support!

This is a full-time position where the candidate would report to the Batesville, IN office and conduct a Hybrid model.

The candidate would report to the office on Monday and Friday, 9:30am-6pm, and work from home on Tuesday, Wednesday, and Thursday, 9:30am-6pm.

Your team

• This role is a hybrid position and will report onsite two days a week. The other three days are remote days.
• Baxter offers dental and medical insurance, paid time off, parental leave, and more

What you'll be doing

• Phone support for all incoming calls to department
• Research account number/Request new account number for customers
• Research part numbers for customers
• Run reports to provide purchase histories for beds and parts
• Place orders in the ERP system for all customers (Fax, Email and Phone)
• Verification of shipments for customers
• Request new part numbers and pricing to be added to ERP system
• Generation of RMAs for return products
• Verify serial numbers for warranty, and version of bed to determine bed functions for correct parts to be ordered
• Work with the Credit Department on parts orders with credit holds
• Work with Service Stores on back ordered parts and ship dates

What you'll bring

• High school diploma or GED required
• Successful completion of product training and testing required within 60 days of hire
• 2+ years customer service experience preferred

Qualifications and skills:

• Adapts to new technologies and is comfortable with the Microsoft Office Suite of products including Word, Excel and Outlook
• Ability to communicate effectively with internal and external customers
• Strong written and verbal communication skills required
• Strong analytical and organizational skills required
• High attention to detail required
• A strong individual contributor who can work effectively in a team environment
• Experience working in a healthcare setting preferred
• Schedule flexibility; ability to work weekends and holidays.
• Bilingual in Spanish a plus

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career.  At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices.  To that end, this position has a base salary range of $30,400 to $41800. The above range represents the expected base salary range for this position.  The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.