Field Service Technician I - Columbia, Maryland
Vantive: A New Company Built on Our Legacy
Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.
At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.
*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.
The Field Service Technician is a key customer facing position that represents the Baxter brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices. Field Technicians are hands-on and enjoy solving technical problems, interacting with customers, applying attention to detail, working autonomously, variation in their work, and traveling. This position focuses on providing a positive customer experience, strong communication, and ensuring all services needs are met in a quality and timely manner.
The Essential Roles and Responsibilities
- Performs repairs, calibrations, preventive maintenance, installations on electro-mechanical medical equipment within established SLAs, quality, and procedural standards.
- Analyzes equipment failures to determine root cause and performs corrective action.
- Responsible for effective territory management by scheduling service calls, PMs and other service needs within SLAs and plans travel accordingly.
- Ensures test equipment is working properly and calibrated within established intervals.
- Documents all performance and maintenance records on equipment.
- Plans and orders parts necessary for service and PM and maintains proper system inventory records.
- Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
- Maintains customer good-will through effective and timely communication of all services rendered, on-site arrival time, and reports any issues.
- Demonstrates presentation of positive attitude for the company, products, employees, and customers; and maintains proper business appearance.
- Participates in department meetings and training events.
- May participate in installation or field action planning and execution.
- May travel to assist other Field Service Technician’s outside of designated territory.
- Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements. • Performs other duties as assigned.
Required Qualifications
- Ability to exercise independent judgment to draw accurate conclusions to solve equipment related problems based on available information.
- Basic mathematical skills in addition, subtraction, multiplication, division, and fractions are required.
- Ability to work independently to effectively manage assigned territory.
- Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers.
- Excellent verbal and written communication skills required.
- Ability to work in healthcare settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements including, but not limited to gowning and facial masks.
- Requires the ability to carry out the physical requirements of the job including kneeling and standing for long periods of time, squatting, bending, lifting, pulling, twisting.
- Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move in excess of 50 pounds using lifting aids, technologies, or appropriate assistance.
- Must be able to sit and drive extended distances as per region requirements or fly for a number of hours.
- Must be able to travel including overnight stays as required.
- Must have valid driver’s license.
Experience and Education
- Associate’s degree or higher in engineering, biomedical equipment technology, or computer science.
- OR Associates degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience.
- OR Biomedical Engineering Technology (BMET) certification with 3+ years of electro-mechanical troubleshooting experience.
- OR completion of a U.S. military electrical or electrical biomedical equipment technology program.
- Previous field service experienced is preferred.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $65,000 to $77,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location. Baxter offers dental and medical insurance, paid time off, parental leave, and more.
#LI-BG1
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Address
Deerfield, IL 60015
United States of America Explore This Location
Related Content
-
March 05, 2024
-
Employee Benefits Our comprehensive benefits options reflect the value we place in our employees. March 28, 2024
-
People of Baxter The people of Baxter are men and women who make a difference at work and in their communities. March 28, 2024
-
March 05, 2024
-
March 05, 2024
-
How to Apply Learn tips to better prepare yourself for the application process. March 05, 2024 Related Content - SR_JD
-
March 05, 2024
-
March 05, 2024
-
June 14, 2024
-
June 14, 2024
-
June 05, 2024
-
May 07, 2024
-
Change Creates Opportunity We believe change provides the opportunity to push beyond what we thought we were capable of achieving. April 29, 2024
-
July 11, 2024
-
May 31, 2024
-
May 01, 2024
-
Meet Mike Hear from Mike Demirjian on how change is necessary for growth, innovation, and improvement. May 01, 2024
-
May 08, 2024
-
July 15, 2024
-
July 14, 2024
-
July 09, 2024
-
July 15, 2024
-
May 08, 2024
-
July 15, 2024
-
May 01, 2024
-
May 07, 2024
-
July 14, 2024
-
July 14, 2024
-
July 12, 2024
-
July 11, 2024
-
July 10, 2024
-
July 12, 2024
-
July 12, 2024
-
July 11, 2024
-
April 29, 2024
-
July 11, 2024
-
July 15, 2024
-
July 14, 2024
-
July 13, 2024
-
July 13, 2024
-
July 13, 2024
-
July 09, 2024
-
July 10, 2024
-
July 09, 2024
-
Our Proposed Separation We plan to separate our Kidney Care Global Business Segment from Baxter to become a separate company. Discover what this means for you. May 03, 2024 Related Content - SR_JD
-
May 23, 2024
-
July 11, 2024
-
Meet Yukinari Yukinari Kono believes a leader should instill confidence and optimism in his teams during times of transformation. May 08, 2024
-
Career Areas Explore our various career sectors and uncover the one that aligns best with your talents and professional goals. March 05, 2024 Related Content - SR_JD
-
October 21, 2024
Join Our Talent Community
We're grateful for your interest in a career with Baxter, and would like to get to know you. Joining our Talent Community is a great way to stay connected, learn more about Baxter, and help our recruiters find you if there's an opportunity that aligns with your background, skills and interests.