Technical Support Representative

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

Are you motivated by our mission of saving and sustaining lives?

Baxter is a $15B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, surgical products, and information technology solutions. Hill-Rom’s comprehensive product and service offerings are used by health care providers across the health care continuum and around the world in hospitals, extended care facilities and home care settings to improve the safety and quality of patient care.

You will utilize your technical experience in combination with knowledge center documents (DFUs, TSBs, CSB, operating manual) and other technical resources to troubleshooting and resolve the client’s problem or escalate the issue when a solution is not evident. No travel required to perform this role.

This is a full-time opportunity where the working hours would consist of 10 AM EST - 6:30 PM EST. The candidate would be local to Skaneateles, NY, and conduct a Hybrid type model, where they would report to the office Tuesday, Wednesday, and Thursday and work from home Monday and Friday. The ability to understand and speak Spanish desirable.

Baxter offers dental and medical insurance, paid time off, parental leave, and more!

What You'll Be Doing:

This position requires personnel to troubleshoot medical equipment, deployed in hospitals, clinics, doctor’s offices, pharmacies, and many other sales channels. Agents primarily handle two types of issues, problems with the medical device itself or problems the medical device transferring diagnostic and/or vital sign data across the client’s network.

This position supports Baxter’s customers who operate one of the many medical devices it manufactures. This is a Tier I call center position working queue calls. This is not a typical help desk position; this group does not troubleshoot internal PC problems or standard desktop software applications.

What You'll Bring:

• High School Diploma or GED or equivalent require
• Associates degree preferred or equivalent technical certifications and/or experience in a technical support role may be substituted in lieu of the degree.
• The ideal candidate projects a professional demeanor while applying their technical knowledge to troubleshoot malfunctions using their knowledge of TCP/IP protocols, WAN, LAN, Windows registry and group policy, firewalls, Windows Server, DICOM, HL7 standards, SQL and Windows OS. Strong organizational skills are required. Familiarity with call ticketing systems, the demands of a call queue and customer service experience in a technical or clinical discipline is helpful. Prior experience working in a highly regulated environment is ideal.
• Medical device / IT systems technical support experience
• Operating Systems: Windows, Windows Server, registry settings and group policies
• Networking: TCP/IP protocol, WAN, LAN, GSM/GPRS.
• Familiarity with DICOM and/ or HL7 standards
• Database experience including basic SQL queries

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

Baxflex Does not apply to employees who work in manufacturing plants, distribution centers, Global Technical Services centers, and Renal Care Services (RCS) as they need to be onsite or with customers every day.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $51,200 to $76,800. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.