Clinical Customer Success Specialist

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Overview

As a member of Baxter’s sales team, you’ll be aligned to one of our global business units and be responsible for new business, developing existing accounts and ensuring patient-centric approach in all your dealings. You’ll work within an assigned geographic area or with specific accounts to achieve or exceed personal and business goals, all in pursuit of our mission to save and sustain lives. In the sales role, you’ll have the opportunity to provide input on new markets and products, manage customer concerns, and collaborate with other teams.

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Success Profile

What makes a successful Sales Professional at Baxter? Take a look at some of the top traits we’re looking for and see if you’re a fit.

Stakeholder Insight and Influence
Sales Solution Identification and Development
Negotiation Skills
Strategic Planning
Managing and Coaching
Ownership of the Business

Clinical Customer Success Specialist

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This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your role at Baxter

This is an integral customer expansion role, operating as support to the national customer success leader within Vision Care, a fast-paced, growth-oriented, ambitious team in Baxter. The Clinical or (Customer) Success Specialists role requires phenomenal interpersonal skills, strong leadership, and a highly organized individual. Above all, we are seeking a team member that demonstrates a "customer first" mentality and solution focused approach.
This is where you'll be an expert in your domain, responsible for working with our customers to drive solution adoption and expand our install base.

Territory coverage: Washington, Oregon, Montana, Alaska, Hawaii, Northern California, Nevada, Idaho, Wyoming

Your team

Baxter's Vision Care team manages the RetinaVue Care Delivery Model which helps promote early detection and save vision loss in patients living with diabetes.
You will collaborate cross-functionally with our sales partners and support teams to ensure customers are satisfied with the services they receive.
In this role, covering your target region, with a virtual office, you will be focusing on high-level strategic expansion accounts. Your role will require that you work with cross functional teams in a global, connected organization.
Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and more.

What you'll be doing

This Customer Success Specialist is exclusively focused on improving utilization of a pre-defined target list of large physician groups and IDNs which is expected to translate to customer advocacy and install base expansion. The role will be focused on the RetinaVue product with future opportunity for expansion.
On this team, you'll be a leader in best practice workflows and effective at influencing customers to embrace the most effective & efficient deployment of our RetinaVue Care Delivery Model solution. In addition to proactively engaging strategic accounts, you will support the successful onboarding of new customers, ensuring they are positioned for success out of the gate.

What you'll bring

Bachelor's degree required.
Ophthalmology or clinical background required.
3+ years of customer facing experience in a sales and/or sales support capacity.
3+ years of life sciences experience with clinical experience preferred.
Technical proficiency and ability to learn software programs and troubleshoot, including remote meeting platforms.
Our next team member will be a self-starter, customer focused, and intrinsically motivated.
This person should be engaging with Physicians/Clinicians while motivating change by articulating the value of our solution. This will be accomplished through follow through and follow up.
Up to 30% regional travel required, including overnights.
Must live within the territory and be accessible to a major airport.

The estimated base pay range for this position is $63,200 - $86,900 annually, with additional opportunity to earn sales incentive compensation for achieving or exceeding your goals. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less within the anticipated range based upon market data and other factors, all of which are subject to change.

Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Hear from Our Employees

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Meet Andrea – after joining Baxter as a Customer Service Specialist, Andrea was promoted last year to Territory Manager.

“Baxter’s culture is one of inclusivity, respect and acceptance for one another, regardless of religious, political or sexual orientation. There is immense support that starts all the way at the top of the organization, including the creation of “Best Place to Work” for all employees.”

Meet Paula – she has been with Baxter for 17 years and works as a Sales Specialist in Ireland.

“In Baxter we are encouraged to extend our competencies and experiences through ongoing feedback, experiences and regular training. Personal development to achieve career aspirations is actively encouraged, and as a result, I recently secured an internal promotion which was actively supported by my manager and the wider Baxter team.”

Join Our Talent Community

We're grateful for your interest in a career with Baxter, and would like to get to know you. Joining our Talent Community is a great way to stay connected, learn more about Baxter, and help our recruiters find you if there's an opportunity that aligns with your background, skills and interests.

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Clinical Customer Success Specialist

Overview

Success Profile

Clinical Customer Success Specialist

Your role at Baxter

Your team

What you'll be doing

What you'll bring

Address

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Hear from Our Employees

Meet Andrea – after joining Baxter as a Customer Service Specialist, Andrea was promoted last year to Territory Manager.

Meet Paula – she has been with Baxter for 17 years and works as a Sales Specialist in Ireland.

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Join Our Talent Community