Head of Technical Services – Leiter Technischer Service DACH – Kidney Care (m/f/d)

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Your role at Baxter

We are seeking a skilled Head of Technical Service to oversee technical operations and support services for our renal therapies company in Germany, Austria, and Switzerland with strong commercial acumen. The successful candidate will be responsible for ensuring the efficient delivery of technical support, maintenance, and troubleshooting of our renal therapy equipment, while maintaining a high focus on customer satisfaction, quality of services and focus on commercially successful service operations.

Location:  Unterschleißheim (Munich) or Hybrid

Responsibility and geography: Technical Services  Germany, Austria, Switzerland

What you'll be doing

• Manage a team of technical service professionals in a field service organization to provide technical support to customers in Germany, Austria, and Switzerland. Department size is about 40 employees.

• Drive Technical Services commercial offering and value proposition. Apply strategy and guidance on Technical Service offerings (pricing, contracts, training, spare parts, digital support services).

• Develop and implement technical service strategies to optimize equipment uptime, minimize downtime, and enhance customer satisfaction.

• Collaborate with cross-functional teams, including Sales, Marketing, and our Center of Excellence, to address customer feedback, product improvements, and service innovations.

• Ensure compliance with regulatory requirements, quality standards, and company policies in all technical service operations.

• Monitor and analyze key performance metrics, such as service response times, first-time fix rates, and customer satisfaction scores, to drive continuous improvement initiatives.

• Establish relationships with key customers, key opinion leaders, and key stakeholders to understand their needs and provide technical solutions and support.

What you'll bring

• Bachelor's or professional degree in Engineering, Biomedical Sciences, or related field

• Proven experience in technical service management, preferably in the medical device or healthcare industry

• Technical background with commercial experience and expertise in supporting and maintaining complex equipment

• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team of technical professionals

• Excellent communication and interpersonal skills, German comparable to native language and fluency in English

• Ability to develop and execute strategic plans, manage budgets, and drive results in a dynamic environment

• Knowledge of regulatory requirements and quality standards applicable to medical devices

• Customer-focused mindset with a passion for delivering service and support

• Willingness to travel within Germany, Austria, and Switzerland, as needed. Typically 20-30% of labor time including overnight stays

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

Have we sparked your interest?

If you like the sound of the above role, can thrive in a fast-paced working environment and are excited about working in a learning and growth culture, then we’d love to talk to you. Apply directly via our Online System. For further information, please reach out to sigrid_bofinger@baxter.com

#IND-DACH

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.