Overview
This is where we value your strategic mindset, technical expertise and passion for innovation. If you are someone who has the ability to transform strategies into actionable plans while also demonstrating empathy and a willingness to assist others, this might be the right opportunity for you. Your contributions will make a significant impact on Baxter's mission to save and sustain lives.
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Paid Time Off
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Employee Health
Well-Being Benefits -
Continuing Education/
Professional Development -
Support for Parents
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Employee Assistance Program
Success Profile
What makes a successful Information Technology team member at Baxter? Take a look at some of the top traits we’re looking for and see if you’re a fit.
- Strategic Business Partner
- Communicator
- Curious
- Results driven
- Collaborative
- Problem Solver
Analyst, IT Service Desk
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Summary
Act as a first point of contact and provide first line fixes and support for external customers. Requiring excellent customer service skills and be ready to work within a structured, fast moving environment, using best practice processes
Essential Duties and Responsibilities
- Provide a central point of contact for all issues and certain change requests, ensuring that they are dealt with in a timely and effective manner, in line with agreed Service Level Agreements (SLA’s), and be responsible for ensuring relevant issues can be closed in consultation with the user
- To assign a suitable priority according to the Support Teams SLA
- To investigate and resolve issues where able to, or escalate where necessary to ensure an effective resolution
- To take ownership of an issue, even those that have been escalated and ensure that the customer is fully aware of progress on a regular basis
- To work shifts (when called upon) and be flexible with core working hours to ensure continuity of service and support to both UK and International clients
- Manage change requests for software upgrades and provide project co-ordination for such activities on behalf of the customer
- Provide proactive monitoring of customer servers and interfaces using the appropriate monitoring service
Qualifications
- Excellent communication skills maintaining a clear, positive and professional manner at all times
- Attention to detail
- Ability to network and liaise with both internal and external teams
- Be able to empathise with the ICNet customer base and achieve high levels of customer satisfaction
- Ability to work in a fast paced, team orientated, collaborative environment
- To lead by example, especially on customer focused tasks
- Excellent organisational ability
- Good analytical and problem solving skills
Education and/or Experience
- Qualification in ITIL or similar would be advantageous
- A level in an IT based subject (or similar) is desirable
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Address
Unit PO Box 70562, The Campus EDEN Gardens Building, Bryanston, 2021
Baxter Healthcare South Africa (Pty) Ltd
Bryanston
Johannesburg
2021
South Africa Explore this location
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