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Senior Manager – Business Process Owner (BPO) | Prospect to Customer

Req # JR - 139427 Location Deerfield, Illinois, United States Job Category Information Technology Date posted 06/22/2024
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This is where we value your strategic mindset, technical expertise and passion for innovation. If you are someone who has the ability to transform strategies into actionable plans while also demonstrating empathy and a willingness to assist others, this might be the right opportunity for you. Your contributions will make a significant impact on Baxter's mission to save and sustain lives.

  • Paid Time Off

  • Employee Heath & Well-Being Benefits

  • Continuing Education/ Professional Development

  • Support for Parents

  • Employee Assistance Program

Success Profile

What makes a successful Information Technology team member at Baxter? Take a look at some of the top traits we’re looking for and see if you’re a fit.

  • Strategic Business Partner
  • Communicator
  • Curious
  • Results driven
  • Collaborative
  • Problem Solver

Senior Manager – Business Process Owner (BPO) | Prospect to Customer

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Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Your Role:

As the BPO, you will align with business leadership and build a global Subject Matter Expert (SME) network. This is where you will partner with Vantive IT, a Solution Integrator (e.g. Accenture, Deloitte) and the business to ensure that future-state processes are defined. This includes helping with testing strategies, data quality initiatives and general decision making on future state business requirements. We're all about change and this role involves supporting change management to ensure that business constituents are trained, informed and ready to transition to new systems and processes!

Teams will be organized by process tower, and the BPO will partner directly with a Solution Integrator Lead (e.g. Accenture, Deloitte) and a Functional IT Lead from Vantive IT and will support the full software development lifecycle.

This role will need to define and measure value realization for the program and ensure clear success metrics are defined for the business to ensure successful operations after deployment.

The Prospect to Customer BPO role covers the following functional areas:

  • Prospect Identification: Identify potential customers through market research, lead generation campaigns, and networking events.
  • Lead Cultivating: Provide valuable content and insights to prospects through email marketing, social media, and content marketing to build trust and establish the company as an inspiring leader in the industry.
  • Needs Assessment: Understand the prospect's needs and problems through conversations with key decision-makers and team members.
  • Solution Presentation: Present the solution to the prospect, highlighting its features, benefits, and how it addresses their specific needs.
  • Pricing and Cost Analysis: Provide the prospect with a detailed quote and explain the pricing and cost structure of the device.
  • Contract and Tenders Negotiation: Negotiate the terms of the contract, including payment terms, delivery schedules, and warranties.
  • Onboarding and Training: Provide onboarding and training to the customer to ensure they can optimally use the product.
  • Customer Support: Offer ongoing customer support, including technical support, maintenance, and repair services, to ensure the customer is satisfied with the product and to address any issues that may arise.
  • Upselling and Cross-selling: Offer additional products or services to the customer, such as accessories or software, to increase the value of the sale and build a long-term relationship with the customer.

What position gives to program:

  • Responsible for defining and approving business requirements on behalf of the business SMEs that will receive the new technologies delivered as a part of the program.
  • Demonstrate functional process knowledge broadly across the Vantive business or related healthcare business and be able to make recommendations on program scope decisions.
  • Support targeted organizational change management deliverables for assigned projects – including change impact assessments, team member engagement and communication plans, evaluation plans, case for change roadmaps, training plans, sustainability plans and resistance/mentor plans.
  • Collaborate with a wide variety of teams and partners to assess the impact of proposed changes on team members, processes, and systems.
  • Identify and analyze potential risks and challenges associated with change and develop mitigation strategies.
  • Support the production and delivery of training materials associated with the project aligned with functional area.

What you'll be doing

  • Crafting end-to-end business processes.
  • Partner with the Solution Integrator to understand “standard” processes within the technology solution versus “customized”.
  • Lead teams to ensure minimal software (ERP) customization.
  • Govern process exception requests and customization requests.
  • Ensure business requirements are met through the new ERP solution.
  • Document value realization and success metric definitions and track for assigned business function.
  • Supply to the successful exit of Baxter TSAs per the plan built during design.
  • Ensure quick decision making overall, with emphasis on issues that are aligned to the process tower.
  • Participate in test strategy definition to ensure process operations can be fully tested through test cycles with focus on process inter-operability, meeting customer and supplier needs and successful quality criteria for launch.
  • Support efforts of data migration and cleansing including coordinating with business functions to cleanse data prior to implementation.
  • Participate in planning for deployments and assisting with leading deployment activities for the successful execution of launch process for each phase of the program.
  • Leads scope of the solution overall through established guiding principles of the program.
  • Support change management framework including team member analysis and management.

What you will bring:

  • Bachelor’s degree in business, MIS, Computer Science required
  • 10+ years of experience in functional area either in business operations or ground-breaking programs.
  • Experience in healthcare is desired.
  • A consulting background or experience with project management considered an asset.
  • Experience in a data-intensive environment and understanding how best to demonstrate data as a competitive advantage.
  • Experience with ERP software such as Oracle and SAP suite is a plus.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $144,000 to $198,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, commission, and/or long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Explore this location 1 Baxter Parkway
Deerfield, IL 60015
United States of America
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Hear from Our Employees

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Meet Anchal Tayal, Principal Software Engineer, India

“I am proud to be associated with a company whose mission is to Save and Sustain lives. As a Principal Engineer, my key responsibility is to design and implement the new product features in the most efficient, effective, and maintainable way. These products are designed to empower our patients worldwide. It has been an exciting journey so far full of learnings and a sense of satisfaction in what we do and how it impacts lives.”

Meet Jorge Ramirez, Senior Specialist - Mexico

“Technical skills are really important, but in my case, Baxter helped me in developing soft skills like leadership, work ethic, problem-solving, adaptability, and communication. I’ve learned this by following the example of my manager and some other valuable people. Baxter was the first company that offered me a career plan since the beginning, that was a game changer for me.”

Meet Malgorzata Grzesik, Senior Project Manager, USA

“I feel that everything that I know at work, I learned it from others. We have amazing people from all over the world with different backgrounds, whom I get to work with and learn from every day. I am part of an organization where developing new skills and growing professionally are welcomed and embraced. I have been given many opportunities to grow and take on new challenges. I am also excited and ready for the new ones to come along. With the support of our IT leaders and amazing teammates, we do great things.”

Meet Reagan, Senior Research Scientist in the United States

“For me, the best thing about working at Baxter is being able to do work that’s important to people—especially patients—outside of Baxter's walls. Inside our walls, I get to work with a fantastic team, and we know we're making a difference.”

Meet Karthik, Director of Renal Care R&D - Digital Health & Co-President of the Asian Leadership Network Business Resource Group, United States

“I’m excited about my role because I believe that digital initiatives can make a tremendous impact on lives by allowing people to access the same therapies and have similar care — whether in a hospital, a healthcare clinic, or the patient’s home — anywhere in the world.”

Meet Amitha, Research Associate in India

“Coming from a non-healthcare academic background, my current role has offered ample opportunities to learn a lot of new things. Leaders at Baxter are motivating, help us grow and provide a collaborative environment. The role gives me opportunities to have technical discussions with peers and subject matter experts globally, to learn interacting with customers, and manage project deadlines and deliverables. I am excited about shaping my career here at Baxter.”

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