Senior Director, Service Operations

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your Role at Baxter

This is where your work and the relationships you build are critical to our mission.

As the Senior Director for Service Operations, you will be responsible for ensuring that Baxter's Global Service Network is positioned to be a source of competitive advantage, capable of delivering long-term performance needed by its businesses. Leads Baxter's Service strategic planning processes, including the annual strategy review, in-depth review of key strategic issues and drives execution of key operational projects that span Global Services to achieve the strategic plan and to achieve growth and profitability.

What you'll be doing

• Support the Global Service team in development of business growth strategy (both organic and inorganic)
• Collaborate with Regional leaders to align global strategy with regional implementation plans
• Lead integration activities
• Analyze market, competitive, internal data to prioritize investments to enable growth
• Support Global Service operational excellence by establishing, harmonizing, and monitoring global service KPIs, developing analytics and service level agreements
• Develop and manage Omni-Channel portal
• Own US Fleet management
• Establish new contracting and invoicing processes
• Establish Global training strategy aligned to fulfilling long range global service strategy

What you'll bring

• Strategic service approach with in-depth market knowledge
• Knowledge of healthcare marketplace and an understanding of competitive dynamics
• Understanding of the key drivers of service performance and how service capabilities can be used to derive competitive advantage in a healthcare setting
• Problem solving skills, dealing with complex and ambiguous business problems and develop concrete business recommendations
• Quantitative and qualitative assessment skills, familiarity with financial modeling
• Critical thinking skills, ability to constructively challenge ideas and assumptions
• Leadership and influencing skills, able to drive projects to completion in a highly matrixed, consensus-driven organization
• Bachelor’s Degree in Engineering, Business, Computer Science, Computer Information Systems Business
• Comfortable advocating for teams and driving solutions in a matrix organization with competing demands and decentralized decision-making
• Consistent track record to handle diverse customer requirements within multiple channels and track record of achieving service profitability
• Ability to develop/build solutions to accommodate customer requirements
• Excellent attention to detail and motivated by high level problem solving
• Excellent oral and written communication skills. Ability to communicate and influence effectively with internal and external customers
• Experience within a Global fast-paced matrix environment

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices.The estimated base salary for this position is$176,000 - $242,000 annually.The estimatedrangeis meant to reflect an anticipated salaryrangefor the position. We may pay more or less than the anticipatedrangebased upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses and/or long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.