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Customer Service & Technical Support Rep

Req # JR - 133514 Location Valencia, Valencia, Spain Additional locations Madrid, Madrid Job Category Supply Chain Date posted 04/12/2024

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter:

We have a great opportunity for Customer Service & Technical Support Rep. to join our site in Valencia.

If you are a passionate about customer service and if you are tecnhically savvy and are looking for a place where you choose to work with talented and dynamic people whose primary focus is to save and sustain lives. Then we would love to hear from you.

What are your responsibilities?

  • Provide customer service and remote technical support by managing remote interaction with customers to resolution, assuring high customer satisfaction
  • Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) in an efficient, accurate and professional manner.
  • Formally document customer complaints / service notifications and interactions, in line with company guidelines.
  • Accurately diagnose and troubleshoot customers’ technical problems, provide responses regarding general questions, service products, spare part number identification and pricing.
  • Create a service order or escalation if a remote solution cannot be offered.
  • Transfer complaints for investigation and resolution to the relevant people and or departments when necessary.
  • Provide product module configuration instructions and use training per DFU and authorized materials.
  • Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers and colleagues within Sales & Marketing, Customer Services, Product Services and R&D/ Engineering.
  • Develop and maintain strong working relationships with distributors, customers, technical service providers and colleagues within Sales & Marketing, Customer Services, Products Services, Field Services and R&D/Engineering.
  • Other duties may be assigned as needed.

We are presently seeking people who have/are:

  • Minimum Vocational Training degree (Formación Profesional)
  • Minimum of 2 years of customer service experience and/or experience with providing technical support, troubleshooting.
  • Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability.
  • Knowledge of one or more software programming languages would be a significant advantage.
  • Excellent communication skills on different levels.
  • Customer focused mindset.
  • Ability to switch quickly between tasks and processes.
  • Strong time management / planning skills.
  • Fluency in English and Spanish, another European language would be a bonus

Why do you want to work at Baxter?

  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance (Family Responsible Certificate EFR)
  • Flexible benefits (childcare vouchers, employee discounts, etc.)
  • Commitment to growing and developing an inclusive and diverse workforce – Baxter Spain holds the DIE certificate "Equality in the Workplace" that is awarded by the Ministry of Health, Social Services and Equality since 2016. You can read more about our values

Equal Employment Opportunity

Baxter is an equal opportunity employer and is therefore firmly committed towards making employment opportunities available to all qualified applicants without regard to gender, race, age, disability, colour, nationality, ethnic or national origin, marital status, sexual orientation, responsibility for dependents, religion or trade union membership.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.


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