Customer Service Representative - temporary contract

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Why Baxter?

Simple! Our products reach 350 million patients annually across more than 100 countries, but sometimes the vast scope of our operations can obscure a simple truth: We touch lives one patient at a time.

We have a temporary opening in our Roma location, for a Customer Service Representative to join our team full-time.

Duties will include:

• Delivering outstanding service and support to all our global customers
• Accurate processing, monitoring and acknowledgement of our customer’s orders & quotations within the system
• Provide, daily, weekly and monthly reporting on your customer’s activities and meaningful metrics as advised by either Customer Service Management or the Sales Manager.
• Ensure customer orders are acted upon promptly and accurately, in line with the current sales order process to meet customer and operations lead-time requirements. Participates in process improvements.
• Ensure appropriate pricing approval based on the product line discount matrix. Audit proposal pricing to ensure accurate pricing is calculated through an information system.
• Raise customer issues to the Account Manager on time via the internal customer concern process.
• Responsible for processing transactions, reconciliation and reporting of resolution. Handling credit returns and processing all customer complaints
• Support with pricing and product-related queries. Support allocated sales force by holding weekly calls to discuss and detail key issues.
• Travel: If required, you will need to be available to travel to customers' sites, and sales meetings.

You will have:

• Fluency in English
• Successful experience in a customer-focused position.
• Proven interpersonal flexibility, and strong oral and written communication.
• Ability to work in cross-functional teams
• Strong organizational skills with the ability to prioritize work based on business needs.
• Proven track record of exercising good judgement.
• Digital literacy includes excellent knowledge of Excel and MS Word or equivalent spreadsheets, and word processing applications.
• Ability to numerate and be accurate, particularly with data integrity.

What are we looking for?

• Strong can-do attitude
• Relationship management is critical! Nurturing and growing relationships within our organisation
• Proven problem-solving skills
• Have a clear, professional, and informative communication style
• A passion for helping others

This is a varied and diverse role that is key to the success of our business.

We would love to talk to you if you would love to hear more about the role. Happy to discuss it. Apply here.

Help us build a global company where we're all proud to belong

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.