Field Service Technician I - Cleveland Clinic

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

This position reports to the Associate Director Digital Solutions and Technical Services for Medical Products and Therapies organization. Technical Services strives to deliver an unsurpassed value driven experience that makes Baxter a crucial service solutions provider for our customers. Every day we are passionate about providing quality service that enables our customers to focus on what matters, patient care. Baxter is well positioned to be the best service provider for our customers due to the depth of our product knowledge, years of service expertise, commitment to product serviceability and continued focus on operational excellence.

This position will be responsible for on-site support at our key customer account. Duties include providing technical medical and digital device connectivity services and repairs. Provide investigation, guidance, improvements, and training to customer personnel in establishing operation, maintenance, inspection procedures and analyzes equipment failures to determine cause and recommends corrective and preventive actions.

This is a full-time position where the working hours consist of Monday - Friday, 8:00 AM EST - 5:30 PM EST. The candidate will be reporting on-site to the Cleveland Clinic Main Campus in Clevland, Ohio.

What You'll Be Doing:

• Install, check out, operate, maintain, repair, and modify equipment within time requirements established by service management.
• Provide on-site technical product in-service and follow-up training.
• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
• May participate in medical equipment installation and special equipment projects.
• Provides installation/repair service/upgrades/device returns within time requirements established by service management.
• Provide support to sales group with pre-sale demonstrations of equipment.
• Connect devices to a facility’s wireless network. Responsible for support and troubleshooting of end-to-end wireless connectivity between Baxter medical devices and hospital information systems to include the EMR vendor. Work with colleagues and customer IT team to provide local support for installation and problem solving.
• Successfully completes product training at Baxter training facility.
• Possible Travel within U.S for training and projects.
• Adheres to all environmental, health and safety SOPs, equipment, policies, and procedures.
• Present quarterly product performance reviews with customer.
• Create monthly customer key performance indicator reports.
• Performs other duties as required.

What You'll Bring:

• Associate degree or equivalent in a related field.
• 2+ years of relevant experience.
• Excellent written and verbal communication ability required.
• Medical Device support/repair/technical knowledge preferred.
• Must possess credible base IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies.
• Ability to exercise independent judgment and draw accurate conclusions based on available information.
• Efficient in Microsoft Office Applications.
• Credentialing access to customer site required.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.