Customer Service Coordinator (12 months fixed-term contract)

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Summary

Our team is on a mission to deliver outstanding services and support to our global customers. We solve problems and bring value to our customers daily by interacting closely as trusted advisors.

We are now recruiting for a Customer Service Coordinator to join our National Distribution Center’s team in Northampton.

We offer a permanent full-time contract. Working hours are 8:30 am—4:30 pm, then 9:30 am—5:30 pm Monday through Thursday (on a weekly rotation) and 9:00 am—5:00 pm Friday.

What you’ll be doing:

• Duties involve processing customer orders for hospitals in an accurate manner
• Coordinate customer queries and complaints, ensuring resolutions for Baxter and our customers
• Build partnerships and strong working relationships with teams to provide a consistent, quality customer experience. to support product distribution
• Be a role model and a trusted advisor by showcasing your values and providing a customer-centric approach in every customer interaction

What you’ll bring:

• GCSE Level Standard Education
• You communicate in a structured and transparent manner and possess great interpersonal skills
• Proven experience working in an exciting, fast-paced and service-driven environment

What we offer you:

Aside from our people, culture, and mission, below are some other benefits that make us a great place to work:

• £26,000 base salary + competitive benefits
• Professional development opportunities
• High importance placed on work-life balance
• A workplace environment that is inclusive, encouraging, and diverse
• 25 days of annual leaves plus bank holidays
• Subsidised onsite canteen

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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