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Tech Service - Commercial Lead

Req # JR - 132914 Location Madrid, Madrid, Spain Additional locations Barcelona Job Category Technical Services Date posted 04/26/2024

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Are you looking for a new amazing challenge in out Technical Service Department?

Then this is the opportunity you´re looking for!


This role ensures coordination within Europe to support and guide Country TS organization to identify commercial opportunities, ensure equal understanding within the geography of the TS commercial offering and the service value proposition.  It is responsible to deliver on the sales commitments and support in removing any obstacles that prevent a country’s TS organization to perform and deliver on financial commitments.

This role is key to ensure an optimized service sales process in each country, revenue accountability to achieve agreed sales targets and execution and implementation of agreed EMEA processes and initiatives remain with TS Cluster Heads as well as the reporting line of the TS sales positions.

This role will be responsible to indirectly coordinate the country inside sales organization, to design and implement the incentive program (SIP), to identify key performance indicators to monitor service sales programs execution and to lead regional commercial initiatives to power the commercial growth of service sales in the region in coordination with regional marketing and global commercial. It is an active member of the TS European LT and of the regional commercial task force.

What you'll be doing

  • Coordinating the soft skills and service offering training for inside sales organization in country.
  • Working closely with Service Marketing to align on new products offerings as well the pricing structure.
  • Assign the level sales targets for new service contracts, warranty conversions and contract renewals and align with Country Heads to allocate to local inside sales team. Responsible to set SIP targets to TS sales employees.
  • Monitoring the performance of sales versus targets at cluster level and setting up regular reviews with countries to provide support needed to achieve the agreed targets.
  • Understanding country process gaps and needs, coordinating with Customer Operations and ensuring that sales process in all countries are in place and are followed.
  • Drive culture of feedback to continuously improve sales performance.
  • Recognizing the top performers from the countries to encourage the healthy growth attitude with clear sales rewards and recognitions program.

What you'll bring

  • Minimum of 5 years of experience in a similar role
  • IT knowledge
  • Excel affiliation
  • Flexibility
  • English, any other EU language is a plus.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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