Customer Service Rep

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Serves as primary contact for customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues). Serves as customer contact (by telephone or email) regarding such matters as ordering, scheduling, and shipping.

CS Representative Swedish and Finnish speaking to work mainly with B2B-orders and to be a back-up to our Finnish representative in Finland

Essential Duties and Responsibilities:

• Receives and process orders via telephone, mail and EDI until invoiced.

• Respond to customer questions and requests via telephone or mail.

• Log and solve customer related issues with regards to shipments, invoices orders etc.

• Manages customer returns according to SOP for returns

• May setup new accounts, maintain other records, prepare required reports.

• Keep customer files updated.

• Support business with information when applicable

• Collaborate with cross-functional teams in Customer service related projects

• Back up reception

• Place orders and invoice on Finnish market (Baxter OY) and Norwegian market (Baxter AS).

Must have experience

• High school diploma required.

Desirable experience

• Minimum 2-3 years of experience in Customer Service

What we can offer:

• A challenging opportunity for you and also a chance to work in a diverse and experienced team with a great mix of people. Joining Baxter means joining a team that you can truly learn from!

• Independent position with an opportunity to build your own strategy and make a real impact

• A chance to further build your professional experience in the area of health care

• Internal training tailored to business needs and career goals

• Stability of employment in a recognizable and established company

• You will gain excellent exposure and fantastic industry knowledge within the territory working for a global organization

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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