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Upload Specialist

Req # JR - 129169 Location Houston, Texas, United States Job Category Supply Chain Date posted 04/11/2024

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter

Baxter is hiring a team of hardworking people who share an ambitious spirit and are dedicated to making a difference in advancing patient care. It is our desire to create a “family – like” culture among the commercial team and across the company as we continue to establish the team and grow.

#ThisIsWhere your customer service benefits patient care.

Your team

Currently, we are looking for an Upload Specialist to join our Customer Experience Team who is passionate about digital health and helping cardiac patients through our innovative remote patient monitoring body sensor technologies. The right individuals will join a dynamic and fast-paced start-up environment and work with cross-functional teams to raise awareness about Baxter and our innovative CAM Patch, and to drive market adoption of the CAM Patch as the new standard of care in cardiac monitoring.

Upload Specialist are responsible for uploading the data from all inbound CAM patches and entering all relevant patient information into the company’s systems, as well as addressing all inbound calls with the intent of prioritizing, resolving, or redirecting the call to ensure the satisfaction of Baxter customers (patients, physicians, and their staff).

What you'll be doing

Upload all CAM patch data and customer information into the portal. Answer all incoming Customer Experience Team calls promptly and manage them effectively and efficiently, with the overall goal of creating an excellent customer experience and industry leading customer service. Address questions and educate customers, sales staff, and patients. Redirect calls to subject matter authorities as defined in protocols. Document all calls or correspondences in company systems. Demonstrate emotional intelligence and decrease customer tension. Promote the value of Baxter cardiac monitoring. Must communicate in a professional, compassionate, and respectful manner with good voice quality, dictation, and articulation. Identify, document, and escalate potential patient or customer complaints. Works to achieve the daily Customer Experience Team’s quality and productivity goals. Assists with inventory control including the intake, storage, and recycling of CAM heart monitors.

What you'll bring

High School diploma or equivalent 1-2 years of experience in a call center or customer service position preferred Knowledge of medical terminology preferred Excellent multitasking and organization skills Excellent verbal and written communication skills Computer skills including proficiency in MS Office Knowledge of multi-line telephone system Excellent customer service skills when interacting with all internal and external clients Bilingual is a plus Persistence, integrity, excellent phone etiquette

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is$32,000 -$44,000annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. 

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.


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