Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. The future company, Vantive, will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

We are currently recruiting for an experienced Renal Therapy Specialist (RTS) to join the Baxter renal team. This is a critical role in the Chronic Renal Business Unit reporting to the National Clinical Manager. The role holder will champion the training of Baxter CRRT products and support the peritoneal dialysis patient pathway in hospitals. The RTS will work together with healthcare professionals within ICU’s and Renal units to drive clinical practice efficiencies and effectiveness, along with the appropriate use of Baxter products.

This role will be field based in the South/South West of Ireland and will work collaboratively with all members of the Baxter Renal Team ensuring alignment of activities with strategic business priorities and marketing activities to get results. This is a highly collaborative team that is leading the way in bringing its expertise to its customers. 

Essential duties and responsibilities:

Achieving sales budgets and qualitative business objectives for the assigned therapies by:

• Establish and maintain effective working relationships with customers, proposing innovative solutions and explaining and promoting Baxter’s product portfolio and their benefits.
• Promote the preferred patient pathway to healthcare professionals using up to date evidence for the right therapy in the right place at the right time.
• Demonstrate and train customers on Baxter Renal therapies, products and services effectively and constructively through an evidence-based approach.
• Implement identified therapy and product marketing campaigns/activities.
• Provide educational support to customers through formal training days onsite in hospitals or virtually as appropriate.
• Facilitate peer to peer networking opportunities across the territory for renal unit staff, to encourage benchmarking against best demonstrated evidence-based practice.
• Maintain up to date customer records through effective and timely use of our CRM tool.
• Develop and maintain excellent personal knowledge of the therapy environment, products and their applications and ensure product/renal knowledge remains current and evidence based.
• Support Baxter Renal customers in the evaluation and use of Company’s products and services.
• Work closely with the marketing team, therapy and clinical development team and Medical Affairs to identify and develop Key Opinion Leaders in the renal therapy areas, both regionally and nationally.
• Collaborating with other Baxter departments/business units to achieve company objectives.
• Lead internal training initiatives, as subject matter experts to drive clinical excellence amongst the renal team.
• Work collaboratively with the Account Manager in the territory

Required Skills

• Strong results orientation and ability to deliver on deadlines
• Customer relationship building
• Confident and clinically credible
• Project management skills
• Strong presentation skills and the proven ability to teach others
• Excellent communication and interpersonal skills
• Standout colleague and able to work independently

Education and/or experience

• A recognised nursing qualification with at least 3 years ICU or peritoneal dialysis experience
• Post graduate renal nursing certificate/ITU Certificate preferable. Master’s degree level desirable but not mandatory
• Training experience using educational processes is preferable
• Basic knowledge required on Word, Excel, Lotus notes, PowerPoint  
• Full driving license

SUMMARY

The Customer Service Process Improvement Representative is responsible for leading process improvements within the Compounding Customer Service Department, while also providing support to Hospital/Homecare customers, to who Baxter provide critical therapies and healthcare products.

The role will also involve developing strong customer relations with hospitals and HSE, supporting the Sales team and liaising with Production, Warehouse & Distribution, Demand and Finance.  

ESSENTIAL DUTIES AND RESPONSIBILITES

The Customer Service Process Improvement Representative is responsible for the following activities:

• Develop a high level of knowledge about Compounding Customer Services procedures, controlled documentation and processes:
• Complete periodic review and update documentation as the need arises.
• Challenge current processes and collaborate with key partners to drive implementation of new procedures as appropriate to enhance service and implement lean process improvements.
• Provide direction to Compounding Customer Service Team and coordinate staff training ensuring that training is completed in a timely manner and that training records are properly maintained
• Monitor process performance and improvements .
• Raising and investigating Non-Conformances and Service Complaints:
• Identify any CPIs to be raised within the Compounding Quality Indicators system and conduct root cause analysis of order entry errors; propose corrective and preventative actions
• Conduct root cause analysis
• Identify and implement corrective actions to improve operational performance
• Complete Change Controls
• Work with the Operations and QA teams to ensure readiness of the Department for any internal or external inspections/audits
• documentation control and archiving

• Ability to be cross trained on all areas of Compounding Customer Services to provide support, where required
  • Where supporting, process orders promptly and accurately within agreed targets
  • Receipt, documentation and fulfilment of orders including handling of TBC/holds & cancellations in accordance with manufacturing capabilities
  • Understand and use effectively Baxter system relevant to the role
  • Resolve any issues presented on the order in accordance with agreed procedures
  • Ensure that completed orders are submitted in a timely manner

• Respond promptly to all queries from customers or colleagues, relating to product or service
• Liaise with all internal departments to ensure that the highest quality service is delivered to customers

• Liaise with third party service providers, where required
• Compliance to Good Manufacturing Practices (GMP), Good Distribution Practices (GDP), Environmental Health & Safety (EHS), Regulatory and Corporate Requirements as applicable
• Elements of your duties and responsibilities, in terms of routine activities, and specific projects, will span both Baxter Dublin Compounding operations. All such duties/responsibilities are governed by the overarching Baxter Quality Management System, however, locally you must align with site specific requirements, and complete all necessary training
• Any other tasks or activities required by the business deemed relevant to this role as the business model changes
• Refer to BaxWho for organisational structure

EDUCATION AND/OR EXPERIENCE

• Degree or equivalent experience
• Proven track record of developing support solutions with positive impact to business metrics is desirable
• Must possess a keen ability to adapt to a changing environment
• Proficiency with MS Office
• Strong attention to detail and ability to use initiative and work under pressure
• Experience working in a team based environment
• Background in Good Manufacturing Practices (GMP) is desirable, but not necessary
• Previous experience in Pharmaceutical / Healthcare industry preferrable

SKILLS

• Customer focus with a proven ability to deliver excellent customer service
• Excellent organizational skills & attention to detail
• Excellent written and verbal communication/interpersonal skills
• Excellent problem resolution skills
• An ability to work in a team environment and independently
• Ability to manage a wide range of tasks simultaneously and prioritize workload

What are some of the benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance
• Commitment to growing and developing an inclusive and diverse workforce
• Baxter is committed to growing and developing an inclusive and diverse workforce – you can read more about our specific values here https://www.baxter.com/careers/inclusion-diversity.

We hire great people all the time, if this role appeals to you, then we’d love to hear from you!

Please apply here.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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