Customer Service Representative

Your role at Baxter:

The Customer Support Rep I provides outstanding customer service in the healthcare industry. We are the primary contact for the renting of Therapy surface products and Movable Medical Equipment, as well as providing support for service employees and capital technical support after hours.

All representatives are expected to answer basic questions about products, rental contracts, billing, pricing, inventory availability, and general orders. The Customer Support Rep I is encouraged to be proficient in all Call Center activities and to maintain customer satisfaction in a demanding and changing medical field environment. The role will report to the Customer Support Supervisor.

Your Team:

Baxter offers a great benefits package including Healthcare Insurance, 401K, Paid Time Off, Parental Leave, and Employee Stock Purchase Plan.

What you'll be doing:

• Responsible for crafting and maintaining exceptional customer value, employee value, and shareholder value in an environment that is demanding and changing due to customer expectations and product technology.

• Answer basic technical and operational questions and provide information on product features and uses.

• Maintain technical product knowledge to stay ahead of updates and changes by continued product training.

• Responsible for the customers in the regions or skills assigned which includes ensuring familiarity with their customer’s business needs and that customer orders are handled with a high level of accuracy, customer service and follow through.

• Identify issues and flag them for timely resolution. These issues may pertain to Call Center processes, service and sales functionality, or customer needs.

• Answer customer questions regarding accessory items, pricing and inventory availability.

• Work with other team members, sales and field service on specific issues with customers through resolution of those issues.

• Should maintain a minimum of a Meets Expectations rating in Monitoring, unless Region associated, then an Exceeds Expectations should be maintained.

• Maintain a minimum of a Meets Expectations rating on Adherence to Field Service Attendance Policy as well as other individual and team metrics.

What you'll bring:

• High school diploma or GED required.

• Schedule flexibility; ability to work weekends and holidays.

• Successful completion of product training and testing required within 60 days of hire.

• 2+ years customer service experience preferred.

• Adapts to new technologies and is comfortable with the Microsoft Office Suite of products including Word, Excel and Outlook.

• Ability to communicate effectively with internal and external customers.

• Strong written and verbal communication skills required.

• Strong analytical and organizational skills, along with a strong attention to detail, required.

• A strong individual contributor who can work effectively in a team environment.

• Exhibit a professional attitude and appearance.

• Experience working in a healthcare setting preferred.

• Bilingual in Spanish a plus.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated hourly rate for this position is $16.92 - $23.27. The estimated range is meant to reflect an anticipated hourly rate for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.