Field Network Support Engineer (West Coast)

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

Are you the type of person that stays engaged with a difficult problem and won’t give up until finding a solution? Do you enjoy the challenges and personal growth that results from working in an always evolving environment? Do you have a passion for pursuing challenges so you can come to the rescue of end users? Are you able to discern within coordinated distributed systems and IT solutions to pinpoint problem areas? If so, we are looking for you! You will be working for a Fortune 500 company with the benefits and opportunities that working for a large company affords, but with the flexibility and job variety of a smaller company – having the best of both worlds.

As a Field Network Support Engineer, you will be a key member of Baxter’s service team providing advanced IT technical expertise in support of wired and wireless connectivity of medical devices within large scale hospital infrastructures. Your duties will range from providing networking and product mentorship to Baxter colleagues, to working independently or with customer IT resources solving end-to-end product connectivity issues, including those impacting data flow to the customer’s EMR vendor. You will use social skills to work effectively with multi-functional teams consisting of internal/external, clinical, and technical resources.

*Region coverage: West Coast (remote)*

Candidates for this position must reside on the West Coast; travel up 50% is expected throughout the US. 

What You'll Be Doing:

• Provide high-level medical product interoperability technical support remotely and on-site as needed
• Leads customer incidents and problems effectively and proactively communicates progression toward resolution to key internal and external customers
• Develop advanced product knowledge on the associated Baxter device(s), including inter-connectivity, as it relates to their integration with a customer environment
• Identify and implement service improvements in areas such as technical issue tracking, customer concern, and common problem resolution
• Effectively handle and schedule travel to Baxter and clinical facilities, to provide technical support, attend meetings or trainings
• Effectively run customer incidents identifying root cause and potential solutions
• Participate in after-hours and weekend call rotation
• Support other team members as needed
• Deliver the highest level support for Baxter Infusion delivery systems and associated servers, including HL7/IHE standards - PCD01, PCD03, PCD04 and PCD10

What You'll Bring:

• Bachelor’s Degree
  • IT-related field (preferred)
• 7+ years of proven experience in customer-facing technical roles (preferred)
• 5+ years of experience supporting a networked product in a hospital or healthcare environment
• Expert level knowledge in networking protocols, TCP/IP, 802.11, 802.1x, and TLS required
• Strong understanding of PKI, and x509 certificates
• Ability to lead customer IT engineers during connectivity incident root cause investigations
• Ability to efficiently communicate technical information to both technical and non-technical personnel
• Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint)
• Excellent written and verbal communication skills
• Ability to work effectively in a multi-functional team environment
• Ability to work independently, under minimal direct supervision
• Strong analytical, communication, interpersonal and organizational skills
• Creativity in addressing technical challenges on demand
• Ability to sit, stand, and work in front of a computer for long periods of time
• Ability to work in clinical settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements including, but not limited to gowning and facial masks

Preferred Qualifications

• Previous experience supporting networked medical products, ideally infusion systems
• Experience working with Electronic Medical Record (EMR) applications (Cerner, Epic, Meditech, etc.) are a plus
• Proficiency with IHE profiles, HL7, FHIR and XML standards
• Prior experience with medical device/EMR interoperability
• CCNA or CCNP, CompTIA Security+, Network+, or equivalent
• Experience working with Linux a plus
• Computer programming experience in C#, or Python, a plus

Travel Requirements:

• Ability to travel 25- 50% domestically, including overnight stays

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $88,000 to $121,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.