Assistant Supervisor, Service

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter

The Assistant Supervisor for Service is responsible for leading the team by assigning, coordinating and guiding the day-to-day work of employees. This posting is primarily to lead and assist the Novum servicing and flowlines in service area. Ensuring the highest level of quality, this person follows documented work instructions and performs electrical/mechanical assembly, troubleshooting and/or testing procedures using hand and power tools, fixtures and aides. This person also will need to add TDMs in GSP when needed and be responsible for ensuring employees know what stations they need to be at throughout the work day.

What you'll be doing

• Adhere to all environmental, health and safety standard operating procedures and policies, including any department specific requirements.
• Follow defined Quality Management Systems, all applicable written procedures, review maintenance records and complete all documentation as required and in accordance with Good Documentation Practices (GDP)
• Assists supervisor in instruction, training and delegation of assignments to employees.
• Assists supervisor with administrative support such as entering work orders and timekeeping corrections.
• Acts as a Subject Matter Expert in their respective area as a working Lead and ensures that parts, supplies and instructions are available to employees.
• Assists supervisor in maintaining a continuous workflow and ensure compliance with applicable procedures and policies.  
• Reports on efficiency and trends related to productivity and quality and encourages continuous improvement.
• Participates in and leads team meetings, as required, and acts as the area representative when coordinating with other departments.
• Takes appropriate action if any safety, quality, mechanical or other issues are identified and escalates employee relations issues to Supervisor/Manager as needed.
• Depending on the respective area, performs electro-mechanical evaluation/assembly/repair/testing/rework while maintaining quality workmanship standards to ensure product reliability.
• Coordinates and documents non-conforming materials.
• Trains employees on an as-needed basis.
• Perform other duties as assigned.

What you'll bring

• High School diploma or GED required.
• Minimum of 5 years of related experience required.
• Experience working with medical devices and/or working in an FDA regulated industry is preferred.
• Must have good written and verbal communication skills (English) and the ability to follow written instructions.
• Ability to work well independently and as a member of a team, demonstrating teamwork and cooperation.
• Ability to coordinate with other teams in order to support the Service Department.
• Ability to analyze data, read diagrams and drawings and follow work instructions within established guidelines.
• Ability to document data accurately, following Good Documentation Practices (GDP).
• Must have good judgement, positive attitude and a high level of initiative.
• Must have proficient computer skills with ability to learn new systems, enter data and routinely toggle between various application systems.
• Ability to manually perform basic mathematical calculations.
• Experience with training in the service department is preferred.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit and stand for long periods of time with frequent walking, bending, stretching, grasping and using gross and fine motor manipulation.
• Depending on rotation of roles, must be able to lift up to 30 lbs on a routine basis and up to 42 lbs occasionally. Must be able to use material handling equipment such as pallet jack and walkie stacker.
• Work well under tight deadlines

WORK ENVIRONMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a manufacturing environment regulated by the FDA and many other work rules to prevent damage to the product we manufacture.  Some of those work rules include but are not limited to: 

• Wear a static protective smock and Personal Protective Equipment (PPE) at all times while in the designated work areas.
• Work in close proximity to other employees.
• Work in an environment that is temperature and humidity controlled. 

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.