Customer & Operations Analyst

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

SUMMARY

Responsible for managing supply chain planning processes and acting as an integrated link between multiple functions (Demand Management, Sales & Marketing, Planning, Warehousing & Distribution, Finance). The role should ensure optimization of operational flows, performance measurement processes and results while supporting business service agreements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Market fulfillment – Operations:      30% of the activity

• To cooperate with Network planners for product availability - Allocation
• Open orders and BO fulfilment report - Provide weekly accurate feedback with expected shipment date
• Participate to provide the monthly commitment/Pulse of the cluster
• Identify any gaps vs the budget & provide solutions to enhance results
• Internal replenishment to get product on time in the right DC
• Replenishment of Local 3PL
• Identify Action Items to improve monthly indicators.
• Data Integrity: check and correct data accuracy issues with regard to master files
• Code creation proposal and follow up with Manufacturing, RA, Finance and Business
• New account creation (bill to/ship to)
• Follow-up releases and labeling priorities with QC
• Maintain country profile / SLA for the country
• Prepare all necessary documents related to supply chain for tender dossier submission

Transport and Documentation:        40% of the activity

• To cooperate with warehouse team in different DC for transport bookings
• Organize Inspection of the shipment when required (Letter of Credit-Local regulation) and follow up on the Inspection Certificate

• To prepare sets of documents mandatory for customs clearance at destination
• Handle Letter of Credit from receiving till documents sent to the bank including collecting all necessary documents and get them legalized by the Destination Country Embassy
• Follow with the bank on transfer of documents (bank to bank transfer)

• Work on shipment consolidation and transport optimization
• Work with Transport team to set up new lanes

Customer Service:                                     30% of the activity

• Act as primary contact to customers.
• Responsible for order processing
• Work with customer, logistics & warehouse to ensure timely delivery taking into account local requirements.
•  Verification of credit limits and export license and ensure we are processing as per Trade Compliance Guidelines
• Adjustment and maintenance of prices in the system.
• Handle import & export shipments and inventory.
• Collaborate with the central team and monitor the shipping details.
• Generate monthly sales report.
• Claims management – follow any customer complaints

JOB REQUIREMENTS

• Experience in data mining, analysis and reporting
• Familiarity with supply chain processes (e.g.inventory planning, warehouse management, shipment management)
• Working knowledge of MS Office, relational databases and ERP systems
• Analytical mind with business acumen
• Problem-solving aptitude
• Attention to detail
• Excellent communication skills
• Outstanding organizational ability

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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