Commercial Operations Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

% of Time

Description of Essential Functions

60%

Order Management

• Maintain a proper & updated e-filing system with regards to orders/sales/customer references.
• Sales coordination which includes and not restricted to updating reference installed base, dealer’s pending orders, delivery dates
• Customer Relations Management which includes handling customer complaints, receivables, inquiries, short shipments, commission payable to dealers. Taking ownership of customers issues and following problems through to resolution.
• Managing end-users/dealers expectation of delivery dates against factory’s output dates
• Handle from the placement of orders, refunds or warranty replacement through to shipment completion.

Coordinate & Order Management Planning

• Conduct weekly conference calls or ad-hoc basic with HQ production planner to ensure timely delivery of finished orders, backlog issues and other essential commercial issue.
• Assist in consolidating sales reports, order reports on weekly basis
• Accountable for maintaining a tracking system in orders/sales to ensure the deliverables are in line with forecasted numbers

15%

Distributor Management

• Assist in Contract Management
• Organize the distributors performance, sell in/out, purchase target and performance letter.

15%

General Customer Support

• Sales coordination which includes and not restricted to consolidate & preparation documents/ letter of authorization for the projects or tenders.
• Follow up with HQ service team on any technical issue from dealers
• Assist Area Managers in organizing of training/workshops, logistics and coordinating with hotels (inclusive of outside Singapore) for suitable sites, venues (if needed)

What We Offer

At Baxter Healthcare Corporation, we believe in fostering a positive and supportive work environment. We offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive culture that values diversity.
• The chance to work on impactful projects that make a real difference.

Join us and be a part of a team that is dedicated to delivering world-class healthcare solutions. We look forward to welcoming you to Baxter Healthcare Corporation.

Why Join Us

At Baxter Healthcare Corporation, we believe in fostering a collaborative and inclusive work environment where every individual's contributions are valued, and they are empowered to succeed. As a Senior Product Manager, you will have the opportunity to work with a team of professionals who demonstrate a strong commitment to making a difference in patients' lives. We offer a competitive compensation package and provide ample opportunities for professional growth and development.

Equal Opportunity Employer

Baxter is an equal opportunity employer and is committed to providing employment opportunities to all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.