Lead Technical Support Technician - Skaneateles Falls, NY

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role At Baxter

This is where your support saves and sustains lives!

The Lead Technical Support Technician role is onsite out of the formerly Welch Allyn branded products facility located in beautiful upstate New York in a bedroom community outside of Syracuse, Skaneateles Falls.

This is a full-time position. The schedule would include working Monday - Friday, 9:30 AM EST - 6:00 PM EST. The ideal candidate would be local to Skaneateles, NY, and conduct a Hybrid model where they would report to the office on Tuesday, Wednesday and Thursday.

What You'll Be Doing:

• Provide pre-sale and post-sale support to distributors and end users for Welch Allyn, Hillrom and Baxter products.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under minimum supervision.
• Provide telephone support to customers in an efficient manner.
• Provide day to day support to allocated team members to meet customer requirements.
• Ensure accurate processing and monitoring of customer orders, service notifications, and complaints.
• Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information.
• Process Request for Material Authorization (RMA) and provide RMA status information as needed.
• Proficient knowledge of customer centric organization standard processes.

What You'll Bring:

• High School Diploma.
• 3+ years of experience; 2+ years in a customer focus role preferred
• Fluency in English.
• Proficient keyboard and computer skills, including functional knowledge of Microsoft Suite.
• Knowledge of SAP or similar processing system.
• Commitment to data integrity.
• Excellent trouble shooting skills and desire to drive process flow optimization.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $60,000 to $90,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.