Customer Operations Support Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter

As a Customer Ops Support Specialist you will be responsible for the customer service aspects of SD/CS functionality and SD/CS Master Data maintenance. As a customer ops team member, you will also be responsible for order processing, error resolution, sales order auditing and reporting. Leveraging advanced SAP proficiency, this role works with a group in streamlining the order entry processes, collaborating with cross functional teams, and resolving escalated customer inquiries.

What you'll be doing

• Ensure accurate and timely processing of customer orders .

• Utilize current business tools to help streamline order entry processes, ensuring efficiency and compliance with company standards.

• Create, release, maintain, and audit SAP SD/CS master data.

• Assist in development and ongoing maintenance of SAP documentation and testing of new functionality.

• Foster a positive and collaborative team culture, promoting continuous improvement and a customercentric approach in order processing activities.

• Conduct daily audits and correction of SAP documents to ensure smooth order to cash process.

• Proactively identify recurring problems and make recommendations cross functionality for corrective actions.

• Prepare of process business change request notifications in SAP in accordance with work instructions and internal team processes

What you'll bring

• Advanced degree in a relevant field or equivalent work experience.

• 2+ years experience in SAP system administration (preferable in SD/CS).

• 2+ years experience in a order processing or billing role

• Strong proficiency in SAP and demonstrated ability to leverage its functionalities.

• Excellent organizational and multitasking skills with a keen attention to detail.

• Effective communication and interpersonal skills.

• Knowledge of best practices as it relates to Order to Cash within SAP.

• Familiarity with relevant industry regulations and compliance requirements.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $52,800 - $72,600 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
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Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.