Helion Sales Support Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter

• The position involves managing and promoting the Helion Surgical Integration platform within an assigned geography, focusing on surgical professionals such as surgeons, nurses, and operating room staff.
• The successful candidate will have a comprehensive understanding of OR procedural workflow, medical A/V technology, and IT systems performance. They will formulate and implement system go-live strategies, engage with the install base and existing customers, effectively resolve system and user challenges, and establish an understanding of the portfolio’s competitive differentiation to drive overall customer satisfaction.
• The individual will also complete extensive prospecting, lead generation, and lead follow-up for sales teams, schedule customer sales calls, and ensure clinical adoption across the entire surgical product portfolio.

Your team

• We bring value for Baxter by optimizing technology. It’s why we are shifting our approach to a capabilities-first attitude. A leaner technology blueprint will help us drive speed, simplicity, and collaboration. Embracing new technologies and methodologies helps us to keep up with a constantly evolving market—which means we can continue to save and sustain lives across the globe.
• We build relationships with one another to get the work done—winning, failing and learning together. We’re an ambitious community of experts who are driven to improve our skills and deepen our knowledge.
• Our teams embrace workplace flexibility, combining the best of both on-site and remote work environments. Monthly check-ins replace annual performance reviews and offer a more personalized approach to your career development.
• Leadership encourages you to invest in yourself through a variety of learning opportunities. We move quickly, giving you the chance to grow and diversify your portfolio during times of change.
• Baxter offers a great benefits package including Healthcare Insurance, 401K, Paid Time Off, Parental Leave, and Employee Stock Purchase Plan.

What you'll be doing

• Provide technical support and training to customers, ensuring they have a deep understanding of Helion’s solutions and benefits. Provide in depth product education for OR Educators, Nurse Managers, and Circulators developing nursing super users for Helion customers.
• Develop product knowledge for other products in the Baxter surgical portfolio to support clinical needs as necessary.
• Demonstrate a strong technical background with the ability to troubleshoot common A/V related issues and effectively communicate to internal technical support to resolve in a timely manner.
• Effectively support case set ups by understanding clinical needs for various procedures that utilize surgical integration and have an awareness of system requirements for devices that integrate with Helion.
• Engage install base and following up with existing customers for incremental continued education, uncover underlying user or system issues, and overall support to improve their experience.
• Independently formulate and implement selling strategies to sell products of intermediate complexity directly to customers by phone and on site.
• Establish an understanding of the portfolio’s competitive differentiation and communicate this information to clinicians to drive customer satisfaction.
• Complete extensive prospecting, lead generation, and lead follow-up for sales teams; assist with set up of product demonstrations for customers as requested.
• Ensure clinical adoption across the product portfolio through product trialing, demonstrations, and in-servicing to improve customers’ adoption of their portfolio.
• Support site visits, product fairs, and mock rooms, as necessary.
• Record activities and contacts within Salesforce.com and assuring that all information remains current, and detail is relevant.
• Individuals must live within the current geography or be willing to relocate to it.

What you'll bring

• Strong skills within the MS Office Suite (Excel, PowerPoint and Word); Salesforce knowledge a plus.
• Ability to travel independently up to 80%. Position will have an assigned geographic territory which may span several states. National travel as needed.
• High School diploma or GED required. Bachelor's degree preferred.
• Previous sales experience preferred.
• Operating room experience preferred.
• Technical audio-visual experience a plus.
• Knowledge of clinical workflow/clinical language.

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We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $72,000 to $99,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.