Field Service Representative

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your Role at Baxter

This is where your work helps healing

As a Field Service Representative, you take pride in representing Baxter and our products. Your understanding of our deep portfolio of products and belief in the value and quality they provide to patients fuels your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, building relationships, and establishing trust with the doctors, nurses, and patients who use Baxter solutions every day.

You help us deliver the products that healthcare professionals and facilities rely on to save and sustain lives. Your work and the relationships you build are critical to our mission.

Your team

We work together to solve problems and create efficiencies as we deliver or service our products. We never compromise on quality and are unafraid to roll up our sleeves and get the job done right. We own our schedules but will flex our calendars and responsibilities to help support each other and our customers.

As individuals or part of a team, we depend on each other to achieve our goals. Seeking support and help from one another is common practice, and we recognize that cooperation is crucial to our accomplishments. Our success is only possible through teamwork, whether we work independently or as a group.

Our managers and leadership understand the nature and importance of your work. We offer support as needed and help you define a career path within the organization.

To deliver on our mission and the goals we've set, the growth and development of our team members are of utmost importance. You'll be offered extensive training, and the tight-knit working environment within the tech services team means employees get additional training from their direct manager and peers when needed.

Your role at Baxter

This position is located in Québec, Canada.

The Field Service Representative performs multiple functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products. Additionally, will provide delivery, removal, and service support for products (Smart beds, Operating Room tables lights and booms) in service centers and customer accounts in a timely and professional manner. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Cleaning, disinfecting, operational function checks and minor to complex repairs of products will be expected. This role will require on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits. It will also require local and occasional overnight travel.

What you'll be doing

• Perform pre-installation maintenance, including ‘preventative maintenance’ and ‘between patient inspection’ and modification procedures on various Baxter products, unassisted, to include visually, audibly and manually inspect Baxter products for electrical, mechanical, component replacement, or cosmetic problems requiring adjustment or repair, use the appropriate tools in making required adjustments and repairs, and monitor the readings of electronic meters and gauges
• Deliver and remove products as well as complete functional checks
• Conduct technical in-service to demonstrate features of products
• Effectively implement service policies and procedures to support company objectives including service documentation, SOP/WI training, expense and fleet reporting.
• Complete all required safety and compliance learning modules and ensure adherence to driving and safety regulations and adhere to pre/post trip inspections as required and Hours of Service
• Collaborate and communicate effectively with co-workers, sales, and other departments and customers
• Provide exceptional customer service, develop and maintain positive relationships with various levels of internal and external customers
• Maintain a clean and safe work environment including 5S activities (sort, set in order, shine, standardize, sustain)
• Complete routine cleaning & maintenance on products
• Lift and carry up to 65 pounds using appropriate processes safely and using ergonomic procedures

What you'll bring

• High School Diploma or GED
• 2+ years’ experience in electronics, biomedical equipment technology, medical devices, or electro-mechanical troubleshooting experience required
• Bilingual French and English Required
• Ability to use computer and software to complete work orders for internal, regulatory, and project documentation as well as diagnose basic repairs
• 3+ years of experience working hands-on with basic repairs
• Valid driver’s license and driving record that meets company standards and Transport Canada requirements
• Good written and verbal communication skills
• Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics etc
• Ability to work independently and manage time effectively
• Occasional overtime required
• Up to 60% travel
• Strong people skills with the ability to maintain professional and courteous conduct with peers, internal and external customers
• Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance etc

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.