Technical Services Specialist

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Position Summary

• The Technical Service Specialist will provide repair, maintenance, and customer support services for Front Line Care (FLC) products. This role ensures compliance with laws, regulations, and internal procedures while driving operational excellence and customer satisfaction.

Key Responsibilities

• Perform product repair and maintenance for FLC products in compliance with applicable laws, regulations, and internal procedures.
• Execute standardized repair tasks, primarily component replacement and functional checks.
• Accurately record service activities and maintain proper documentation.
• Manage spare parts inventory, including stock control and ordering.
• Respond promptly to customer and distributor inquiries, providing timely and effective support.
• Contribute to inbound and outbound activities for FLC as part of wider Services team responsibilities.
• Monitor service contracts, ensuring KPI and timeline adherence.
• Identify and support process improvements based on operational data.
• Collaborate with internal teams to resolve operational issues.
• Support new product launches and related service activities.
• Provide operational data (e.g., workload, case volume) for projects and reporting.
• Participate in training sessions and share knowledge within the team.
• Handle non-standard requests and issues with sound judgment and flexibility while maintaining compliance.

Qualifications & Skills

• Technical background in product repair, maintenance, or related field.
• Strong attention to detail with ability to follow standardized procedures.
• Experience in inventory management and spare parts control.
• Excellent communication skills for customer and distributor support.
• Ability to work collaboratively across teams and functions.
• Problem-solving mindset with flexibility to handle non-standard requests.
• Familiarity with service contracts, KPIs, and operational reporting.
• Commitment to compliance and continuous improvement.

Competencies

• Customer-focused mindset with responsiveness and reliability.
• Operational discipline and documentation accuracy.
• Team collaboration and knowledge sharing.
• Adaptability to new products, processes, and challenges.

ポジション概要

• テクニカルサービススペシャリストは、Front Line Care（FLC）製品の修理・保守および顧客サポートを担当します。法令、規制、社内手順を遵守しながら、サービス品質の向上と顧客満足の実現に貢献する役割です。

主な職務内容

• FLC製品の修理・保守を法令、規制、社内手順に従って実施

• 標準化された修理作業（主に部品交換や機能チェック）の遂行
• サービス活動の正確な記録と適切な文書管理
• 予備部品の在庫管理（在庫コントロール、発注を含む）
• 顧客や販売代理店からの問い合わせ対応と迅速なサポート提供
• サービスチームの一員としてFLCの入出庫業務に貢献
• サービス契約のモニタリング、KPIおよび期限の遵守
• 業務データに基づくプロセス改善の特定と支援
• 社内チームとの協働による業務課題の解決
• 新製品導入に伴うサービス活動のサポート
• プロジェクト向けに業務データ（作業量、案件数など）を提供
• トレーニングへの参加およびチーム内での知識共有
• 非標準的な依頼や課題に対し、柔軟かつ適切な判断を行いながらコンプライアンスを維持

必要な資格・スキル

• 製品修理・保守に関する技術的なバックグラウンド

• 標準手順に従った作業を正確に遂行できる能力
• 在庫管理や予備部品コントロールの経験
• 顧客・代理店対応における優れたコミュニケーション能力
• チームや他部門と協働できる能力
• 非標準的な依頼に柔軟に対応できる問題解決力
• サービス契約、KPI、業務報告に関する知識
• コンプライアンス遵守と継続的改善への意欲

コンピテンシー

• 顧客志向：迅速かつ信頼性の高い対応

• 業務遂行力：文書管理と作業精度の徹底
• チームワーク：協働と知識共有
• 適応力：新製品や新しいプロセスへの柔軟な対応

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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