Field Service Engineer

Vantive: A New Company Built on Our Legacy

Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.

The Technical Services Field engineer is responsible to:
Perform service activity on electro mechanical medical devices, as per defined service requirements and customer contractual agreements.
Perform sales support activities on defined service offering within the geographical area of responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES 
• Install, service, maintain, upgrade or execute Field Corrective Actions on electro mechanical medical devices as per defined service requirements and customer contractual agreements in the defined area of responsibility;
• Report all relevant service activity in the service systems and applicable datasheets, to ensure updated and accurate service data;
• Produce and maintain timely and accurate content in knowledge management database per guidelines;
• Establish, maintain communication & partnership with customers, team members and business contacts;
• Provide customer telephone support (if necessary);
• Deliver user training to customers;
• Support customer demos;
• Facilitate/ensure development of service packages to defined accounts supporting achievements of the area sales targets;
• Manage assigned car stock, spare parts and assets (instruments, tools), as per storage requirements and instructions. Ensure manual replacement orders are performed timely and on purpose.
• Use mobile devices such as cell phone, laptop and tablet to complete activities including communicating with customers, updating work orders, completing checklists, accessing portals and training, running VR and augmented reality programs, diagnosing problems, and maintaining schedule of activities;
• Ensure compliance to all applicable service and quality requirements as well as to all applicable company rules and operational/organizational rules;
• Maintain compliance with laws protecting data privacy as per internal policy;
• Ability to manage his/her environment.

JOB REQUIREMENTS
Education/Experience
• This function requires a technical degree (preferably in the biomedical/ electromechanical) or equivalent through experience (at least 12- 13 years education, 15- 16 preferable);
• At least 2 years experience as service engineer on electro mechanical devices with preference in the  medical device sector.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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