Sales Support Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Team:

Baxter is hiring a team of hardworking people who share an ambitious spirit and are dedicated to making a difference in advancing patient care. It is our desire to create a “family – like” culture among the commercial team and across the company as we continue to establish the team and grow.

#ThisIsWhere your customer service benefits patient care.

Your Role:

The Sales Support Specialist is a member of our Customer Experience Team who are passionate about digital health and helping cardiac patients through our innovative remote patient monitoring body sensor technologies.

Sales Support Specialist are responsible for addressing all inbound inquiries into Bardy’s Customer Experience division relative to Sales needs. These may include requests for product shipments to customers, sales rep stock fulfillments, or other inventory-related needs. Belonging to the Customer Experience team, this position will also be responsible for addressing other calls and emails to Bardy Diagnostics and BDxSolutions regarding technical or enrollment-related questions and needs with the intent of prioritizing, resolving, or redirecting the call to ensure the satisfaction of Bardy Diagnostics’ customers and patients. In addition to working with a team of Customer Experience professionals, this position will work closely with Bardy’s customers, Account Executives, Sales management, Customer Experience management, and company Controllers.

What you'll be doing

• Responsible for analysis, placement, and tracking of all product orders requested by Sales personnel and external customers
• Report production as requested by management
• Auditing of Sales rep and customer stock
• Answer all incoming calls promptly and handle them efficiently and effectively.
• Responsible for account follow up for patient, enrollment, activations or additional information.
• Address questions and educate customers, sales staff, and patients.
• Redirect calls to subject matter authorities as defined in protocols.
• Document all calls or correspondences in company systems.
• Demonstrate emotional intelligence and decrease customer tension.
• Promote the value of Baxter cardiac monitoring.
• Must communicate in a professional, compassionate, and respectful manner with good voice quality, dictation, and articulation.
• Identify, document, and escalate potential patient or customer complaints.
• Works to achieve the daily Customer Experience Team’s quality and productivity goals.
• Assists with inventory control including the intake, storage, and recycling of CAM heart monitors.

What you will bring

• High School diploma or equivalent
• 1+ years of experience in a call center or customer service position preferred
• Excellent multitasking and organization skills
• Excellent verbal and written communication skills
• Computer skills including proficiency in MS Office
• Patience, professionalism, excellent phone etiquette
• Experience and knowledge with medical terminology preferred
• Knowledge of multi-line telephone system
• Excellent customer service skills when interacting with all internal and external clients
• Bilingual is a plus

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has an hourly rate $19.75.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.