Analyst, HR-Learning Solutions

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Essential Duties and Responsibilities:

• Knowledgeable in conducting basic LMS administration activities including, but not limited to:
  • Assigning training
  • Managing registrations, changes, cancelations, and wait lists
  • Tracking attendance and completions
  • Assigning learner and instructor credit
  • Generating standard Learning reports by request
  • Understand when to escalate to the Administration Specialist for resolution
• Provides day to day operations support to existing processes at the direction of the Assoc Manager or Learning Content Expert.
• Consult with other groups as SME on learning process and data.
• Implement use of process analysis and documentation methods, tools, and standards.
• Collect and analyst data to assist in problem definition and metric preparation.
• Gather requirements from customers.
• Track and resolve issues, escalate to management as appropriate.
• Perform test script execution
• Contribute to content as appropriate for communication materials.
• Develop and maintain strong working partnerships with key stakeholders
• Leverage technology appropriately to improve service levels and/or reduce costs.

Qualifications:

• Customer Service:  Knowledge of customer service processes and issue resolution
• L&D Policies, Standards, and Procedures: Knowledge of and ability to use industry and organization standards, procedures, and policies relevant to learning and development  
• Data Analysis:  Strong analytical, problem solving and process skills and the ability to apply these skills to daily tasks.
• Oral and Written Communications:  Ability to express oneself to provide information to others effectively and in a succinct manner
• Managing Competing Priorities- Experience and ability to balance multiple competing requests and priorities
• Technology orientation – experience working within learning technologies.

Education and/or Experience:

Undergraduate Degree required or country equivalent.  Must have at least 1 -3 years of experience.  Exposure to learning technology or processes a plus. 

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.