Analyst, Customer & Operation (Maternity Cover/6 months contract)

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

We are looking for Customer & Operations Analyst who will play a key role in our Customer Service and Order to Deliver processes to ensure customer satisfaction.

The Customer & Operations Analyst will be responsible for the order-to-deliver process, acting as an integral link between multiple functions and the customer and implementing a customer centric approach to the operations, ensuring the best possible customer support and service level to internal and external partners.

Crucial duties and responsibilities:

Customer Service Activities

• Act as primary contact to customers, Middle East distributors and governmental hospitals and entities.

• Maintain constant communication with customers regarding open orders and shipments. Share order portfolio weekly, with the status of each order. Receive green light for shipments and advance any potential customer issue.

• Responsible for order processing and order-to-deliver process. Follow up order from reception to delivery.

• Receive customer claims, investigate and solve any potential issue.

• Work with the customer, logistics & warehouse to ensure timely delivery taking into account local requirements.

• Handle Letter of Credit from receiving till documents sent to the bank, including collecting all necessary documents and get them legalized by the Destination Country Embassy.

• Check all orders related data (codes, prices, order status reports, etc.).

• Maintain customer-related data in the appropriate systems.

• Complete the weekly Operational Report with indication reasons for the BO and Get Well Dates.

• Complete the Monthly Order Fulfillment Report and identify areas for improvements.

Operations

• Work closely with Logistics team to ensure shipping process, including sharing Shipping Instructions, freight forwarding coordination, inspection coordination and documentation.

• Coordinate order processing from receipt to delivery with various collaborators such as Product Planner, Finance, and Logistic teams.

• Ensure delivery on time by following closely products productions with dedicated planners. Inform about risk transfer and revenue recognition potential according to the Incoterm of each individual order.

Support Activitie

• Support daily customer service processes (control of consignment, backorders, low cover).

• Support Product Conversions: Ensure new forecasting & order management processes in place as conversions take place and monitor plan locally.

• Full participation and support of Supply Chain Planning projects.

• Follow-up releases and labeling priorities with QC.

• Maintain country profile / SLA for the country.

Education/Experience

• B.A. or B.S. degree in business, logistics or another technical field.

• APICS certification or similar is an advantage.

• Minimum 2 years Supply Chain or Customer Service experience.

Technical skills

• Advanced Excel and Office package overall.

• ERP knowledge, such as JDE would be a plus.

• Knowledge of international trade documentation (invoice, packing list, COO, etc.) and usage of Incoterms.

• Understanding of basic supply chain concepts such as On Time, In Full, Fcst Accuracy and Inventory Turn Over.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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