IT Director - Business Relationship Management Human Resources

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role

The Director of IT for Human Resources will serve as a strategic partner and business relationship manager to the HR leadership team. This pivotal role will empower the HR function to achieve its strategic objectives, optimize technical investments, cultivate innovation, and uphold Baxter’s competitive edge in the market.

To excel in this position, the Director must engage with HR leaders to enhance their understanding of digital and technological advancements while collaborating on business strategies and outcomes. This collaboration will ensure that the technology suite and roadmap deliver substantial business value.

As a critical leader within the organization, the Director will provide industry-leading insights on the value of technology, influence technology investment decisions, and act as the primary liaison for HR functions. This role will be accountable for maintaining relationships with IT team members, ensuring alignment across IT functions, and promoting process fluency.

What will you be doing

• Strategic Partnership Development: Nurture strong collaborative partnerships across HR portfolios to ensure that long-term HR strategies are well understood and aligned with the technology roadmap.
• Accountability for IT Services: Oversee all aspects of IT services, whether led locally or provided by other groups within the IT organization, ensuring service delivery meets established SLAs.
• Escalation Management: Handle the escalation process effectively when service delivery failures occur, ensuring timely resolution and communication.
• HR Analytics Strategy Advancement: Collaborate with data, analytics, and automation teams to improve the HR Analytics strategy, driving data-driven decision-making.
• Digital Employee Experience Enhancement: Partner with the ServiceNow team to advance the Digital Employee Experience, ensuring seamless interactions for all HR-related services.
• Leadership and Team Management: Provide leadership, direction, and people management for IT teams passionate about business relationship management and product ownership, fostering a culture of high performance.
• Strategic Direction and Goal Setting: Develop strategic direction and establish clear goals that align team objectives, policies, and procedures with expected outcomes.
• Security and Compliance: Define, implement, communicate, and enforce security standards and processes to safeguard organizational data and compliance.
• Budget Management: Develop and lead a comprehensive budget, including operating and capital expenses, ensuring financial accountability and strategic allocation of resources.
• Productivity Metrics Development: Build, gather, and measure relevant efficiency metrics, communicating insights to senior management regularly to drive continuous improvement.
• Vendor Relationship Management: Lead significant vendor relationships, primarily focusing on SaaS solutions, ensuring optimal service delivery and value.
• Voice of HR in Global IT: Serve as the representative voice of HR functions within the Global IT framework, advocating for HR needs and priorities.

What will you bring

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field; MBA or MS preferred.
• 10-15 years of experience in Information Systems, with a strong background across multiple areas of IT.
• Proven ability to make sound decisions and build long-term strategic plans.
• Expertise in cloud technologies, preferably in Workday, Cornerstone on Demand, UKG (Ultimate Kronos Group), and SAP Fieldglass.
• Demonstrated ability to effectively lead collaborators and meet their expectations.
• Proficient in resolving conflicts and solving problems at the executive level.
• Ability to work with cross-functional, matrixed teams to deliver on common goals.
• Strong interpersonal skills for developing relationships with team members, peers, leaders, and customers.
• Ability to evaluate, interpret, and incorporate financial data into the decision-making process.
• Proven ability to drive maximum organizational efficiency through a strong understanding of core people-related processes.
• Ability to direct multiple projects, set priorities, and lead teams across various functions and portfolios.
• Strategic problem solver with strong influencing skills and the ability to quickly build trust and establish relationships.
• Strong understanding of Agile principles and processes.
• In-depth knowledge of industry market conditions and trends.
• Strong negotiation skills with a customer-focused approach.
• Must be able to create and implement new processes and standards.
• Sharp analytical and problem-solving skills with attention to detail and the ability to make tough decisions.
• Creative and innovative problem solver with a solid understanding of user-centered design principles.
• Outstanding communication, presentation, and leadership skills

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $184,000-253,000 USD annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, and/or long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.